Diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain workstations, Android Tablet, iOS Devices, printers, Conference System, Audio System, and other IT equipment. Support Microsoft Office 365, Windows, VDI, Cloud and common business applications. Maintain accurate documentation of issues, solutions, and user guides. Escalate unresolved issues to appropriate internal teams, regional and vendor. Assist in onboarding and offboarding employees, including account setup and equipment provisioning such as workstations, Tablet and VDI. Ensure compliance with IT policies and security standards with regional and local policy. Support IT Ops in end point security matter including patching, AV, DLP.,etc Other Tasks assigned by line manager.
The Sales Performance Lead – Bancassurance is a strategic leadership role responsible for driving performance excellence, leading analytics and insights, and optimizing sales effectiveness across all bancassurance channels. This position oversees performance management frameworks, sales incentive strategies, data governance, and reporting infrastructure. The Sales Performance Lead acts as a key partner to Distribution, Finance, Product, and Technology teams to align sales execution with business growth targets, ensuring performance transparency, operational efficiency, and commercial success. 1. Sales Performance Management Support: Support the Head of Department in monitoring bancassurance sales performance against monthly, quarterly, and annual targets. Prepare performance dashboards, sales trackers, and management reports to support business reviews and decision-making. Analyze sales trends, productivity gaps, and branch or channel performance to identify key issues and improvement opportunities. Coordinate regular performance review materials for regional heads, branch teams, and senior management discussions. 2. Data Analytics, Insights & Reporting: Lead the development of advanced analytics models to forecast sales trends, retention performance, and channel productivity. Manage enterprise-level dashboards and data visualization tools (Power BI, Tableau) to deliver real-time business intelligence. Ensure data integrity and standardization across internal and bank partner systems. Supervise regular reporting cycles (daily/weekly/monthly) and contribute to board-level presentations and business reviews. 3. Sales Incentive Design & Governance: Design robust commission, incentive, and rewards frameworks aligned with partner bank goals and internal sales strategy. Lead simulations, sensitivity analyses, and ROI evaluations of reward structures. Collaborate with HR, Finance, and Compliance to ensure accurate, transparent, and auditable incentive calculations and disbursements. Drive automation and process improvement in incentive workflows and validations. 4. Stakeholder Management & Cross-functional Collaboration: Act as the key liaison between Sales, Finance, Technology, Compliance, and Product teams for all performance-related initiatives. Partner with bank distribution leaders to align sales goals, training needs, and field performance insights. Lead continuous improvement initiatives based on feedback, market shifts, and business priorities. 5. Execution Discipline & Capability Support: Support the implementation of performance management routines, including branch reviews, action tracking, and follow-up monitoring. Assist in preparing sales communication materials, guidance notes, and training support materials for field teams. Promote a data-driven working culture by supporting consistent reporting standards and clear performance visibility.
Assistant Manager, Corporate & Distribution Strategy is to support the Strategy & Transformation function by delivering high-quality analysis, financial modelling, performance tracking and coordination for distribution compensation, contests, campaigns and transformation initiatives in Myanmar, under the guidance of the Manager, Strategy & Transformation. Compensation, contest and campaign support Prepare, update and maintain financial models for distribution compensation, sales contests and campaign proposals based on business requirements and manager guidance. Conduct scenario modelling, cost-benefit analysis, sensitivity testing and impact assessment to support decision-making and approval submissions. Track campaign and compensation budgets, monitor actual performance against plan, identify variances and prepare clear explanations for review. Coordinate inputs from Distribution, Finance, Actuarial, Risk, Compliance and Operations to ensure proposals are complete, accurate and aligned with approval requirements. Performance management and business planning Prepare regular MIS, dashboards and performance packs to support management review of distribution productivity, campaign effectiveness and business momentum. Support the annual strategic planning and business planning cycle through data collection, analysis, presentation preparation and follow-up tracking. Maintain structured documentation for key assumptions, approvals, performance outcomes and lessons learned from compensation, contest and campaign initiatives. Transformation and stakeholder coordination Support the Manager, Strategy & Transformation in coordinating and driving assigned transformation initiatives, including business improvement, operating model, process enhancement and strategic change workstreams. Work with cross-functional stakeholders to gather inputs, analyse current processes, identify improvement opportunities and prepare materials to support transformation recommendations. Track project plans, milestones, dependencies, risks and actions to ensure disciplined execution and timely follow-up across relevant teams. Prepare concise updates, issue logs and progress reports for management review, highlighting key risks, decisions required and proposed next steps. Support bank engagement and Joint working committee by coordinating meetings, documenting outcomes and following up on agreed actions to ensure alignment and delivery momentum.
Coordinate with business units to collect, compile, and maintain BCM artefacts, including Business Impact Analysis (BIA), Business Continuity Plans (BCP), call trees, Tabletop Exercise, IT Disaster Recovery and related records. Provide security input for business travel by assessing destinations, routes, checkpoints, transport methods, local restrictions, recent incidents, and traveler-specific considerations. The role provides advice only and does not approve or prohibit travel. Monitor emerging threats, assess employee impacts, escalate material concerns, support HR and CMT response actions, and coordinate CMT activation and meeting. Provide operational and coordination support to the Business Continuity Management (BCM) Programme, ensuring BCM activities, documentation, and timelines are properly tracked and maintained. Guide departments on the use of BCM templates and required information and perform initial completeness and consistency checks before submission to the BCM Manager. Monitor BCM deliverables and review cycles, follow up on outstanding or overdue items, and escalate gaps, risks, or delays to the BCM Manager. Support the planning, coordination, and documentation of BCM tests, exercises, and awareness activities, including attendance tracking and post‑exercise records. Maintain accurate BCM documentation, trackers, and repositories to support regional office including audit, and due‑diligence requests, under the direction of the BCM Manager. Prepare status updates, summaries, and reports on BCM activities for management review. Support continuous improvement of BCM practices through administrative follow‑up, documentation updates, and action tracking.
Legal Advice Drafting, reviewing, and negotiating various commercial contracts and agreements, promotion materials, content, and voucher (including all the documents that has contractual obligation and legal risks, and undertakes on behalf of the Company). Drafting and preparing internal policy and procedure itself and for cross-functions department if it requires. Managing and mitigating legal risks by designing and implementing company policies and procedures. Ensuring the business transactions with local laws, regulation, and rules. Providing accurate, relevant, and timely legal advice to cross-functional department’s project and on a variety of legal topics that relate to the business sector and their products or services. Staying up to date with changes to legislation, particularly in relation to laws, rules and regulations that directly affect the business and specific industry. Promoting legal management best practice throughout the Company. Communicating with and managing any third-party bodies such as external counsel or auditors or vendors or business partners. Designing and delivering legal in-house training to the business. Liaising with other legal-related matters, engaging with the other departments to develop the legal process. Always update the legal process with project owners for having better understanding and cutting-edge solution among cross-functional departments. Assisting and supports a senior or HoD. Managing Legal Records Make sure to well maintain and keep the records to all the signed/legal documents. Updating the list of legal records monthly, quarterly, semi-annual, annual. Make sure to submit the reports request by the relevant reporting channels in time. Corporate Secretarial Make sure all regulatory compliances to be met in time or report in given time frame. Make sure the Company’s register to-be updated and well maintain all corporate records. Prepare board/member resolutions and keep alert all the changes in regulatory compliance or reporting. Keep corporate information up to date. Make sure all the board meetings / committees to be convened in time and make necessary arrangement
Coordinate and support new agent onboarding and training delivery, including classroom, virtual, and blended learning. Prepare training materials, schedules, logistics, and learning resources, and follow up on incomplete, absent, and replacement participants. Manage LMS activities, training records, master data, and reporting to ensure accurate and timely information. Gather feedback and support training needs analysis and continuous improvement of training content and learner experience. Monitor training outcomes and drive training effectiveness through data, insights, and follow-up actions. Collaborate with internal stakeholders to ensure training aligns with business and regulatory requirements.