Rangoon Espa Group Co.,Ltd

About
Jobs3
About Rangoon Espa Group Co.,Ltd

Employer Details

  • Type: Direct Employer
  • Industry: Healthcare/Beauty Care
  • No. Employees: 1 to 5

Address

Corner of Kabar Aye Pagoda Road and Kanbe Road, Yankin Township, Yangon, Myanmar,Yangon, Myanmar

What we do

Rangoon ESPA is to support and provide services personalized to each client to enhance their natural beauty and only recommend and perform services that are in the absolute best interest of our patients. We believe beauty is more than skin deep, and our goal is to make our clients feel confident, empowered, and beautiful both inside and outside.

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All Rangoon Espa Group Co.,Ltd Jobs
REQUIREMENTS AND QUALIFICATIONS OF SALE EXECUTIVE/RECEPTIONIST Excellent customer service , interpersonal and communication skills. Organizational skills for managing appointments , reservations and Facebook booking reply . Familiarity with spa services and products. Basic computer proficiency. A proven track record in sales, preferably in the spa, wellness, or hospitality industry. Deep understanding of spa services, treatments, and products to effectively promote and sell to clients. Excellent verbal and written communication abilities to engage clients, explain services, and close sales. Strong customer service skills to ensure a positive experience and build lasting relationships with clients. Ability to meet or exceed sales targets and goals set by the spa management. Proficiency in English to significantly contribute in maintaining high-quality customer service ,handling inquiries, negotiating sales, providing excellent customer service, facilitating seamless communication within the spa team and with management, ensuring clarity in all aspects of the sales process. Capability to negotiate effectively with clients on packages, membership , prices, and promotions. Ability to collaborate with other spa staff to coordinate sales efforts and maintain a cohesive customer experience. Problem solving skills to handle customer’s complaint objectively, identify the root cause, and offer appropriate solutions or alternatives promptly. Flexibility to work in a dynamic environment and adjust sales strategies according to company’s sales goal . Capability to manage time efficiently, handle administrative tasks related to sales, and maintain accurate records.
JOB DESCRIPTION OF SPA HR MANAGER (1)Recruitment and Staffing: ▪️Oversee the recruitment process, including job postings, interviewing, and selection of qualified candidates. ▪️Develop and maintain relationships with educational institutions and industry networks for potential talent. (2)Employee Onboarding and Training: ▪️Facilitate comprehensive onboarding programs and employment contracts for new hires, ensuring a smooth assimilation into the spa’s culture and policies. ▪️Coordinate and implement ongoing training programs to enhance staff skills and knowledge. (3)Performance Management: ▪️Establish and manage performance appraisal processes. ▪️Provide guidance to supervisors on effective performance management, coaching, and feedback. (4)Employee Relations: ▪️Address employee concerns, conflicts, and grievances. ▪️Foster a positive work environment through effective communication and conflict resolution strategies. (5)Compensation and Benefits: ▪️Administer compensation and benefits programs, ensuring alignment with industry standards. ▪️Stay updated on market trends to propose competitive and attractive compensation packages. (6)Legal Compliance: ▪️Ensure compliance with labor laws, regulations, and industry standards. ▪️Maintain up-to-date knowledge of employment laws and initiate necessary updates to policies and practices. (7)Policy Development and Implementation: ▪️Develop and update HR policies and procedures, ensuring alignment with organizational goals and legal requirements. ▪️Communicate policies effectively to staff and enforce adherence. (8)Diversity and Inclusion: ▪️Promote diversity and inclusion initiatives within the spa. ▪️Implement strategies to create an inclusive and equitable workplace. (9)Employee Engagement: ▪️Develop and implement employee engagement initiatives, including team-building activities, wellness programs, and recognition events. (10)Health and Safety: ▪️Collaborate with relevant departments to ensure compliance with health and safety regulations. ▪️Facilitate safety training programs for staff.
JOB DESCRIPTION OF SPA OPERATION MANAGER (1)Staff Leadership and Development (2)Customer Service Excellence (3)Financial Management (4)Operational Oversight: ▪️Manage day-to-day spa operations, including appointment scheduling, staff schedules, and customer flow. ▪️Implement and enforce spa policies and procedures to ensure a consistent and high-quality experience. ▪️Maintain cleanliness, hygiene, and aesthetic standards throughout the spa. (5)Marketing and Promotion (6)Inventory and Equipment Management (7)Guest Relations (8)Service Standards Implementation (9)Appointment Coordination (10)Communication (11)Training and Development: ▪️Conduct training sessions for customer service staff, focusing on effective communication, conflict resolution, and product knowledge. ▪️Monitor staff performance and provide ongoing coaching for improvement. (12)Customer Feedback Management (13)Upselling and Promotion (14)Front Desk Operations
Rangoon Espa Group Co.,Ltd Awards