Job Summary The Sales & Marketing Executive is responsible for providing exceptional customer service, driving sales growth, strengthening the Shwe Pyi Hein Gold & Jewellery brand, managing customer engagement across both in-store and digital platforms, and supporting marketing campaigns, live sales, and promotional activities while maintaining the Company’s professional image and service standards. Duties & Responsibilities Sales Responsibilities ● Greet and assist customers in a friendly, professional, and courteous manner. ● Build positive relationships with customers and provide excellent customer service at all times. ● Explain product details accurately, including gold purity, weight, gemstones, pricing, and promotions. ● Recommend suitable products based on customers’ needs and preferences. ● Handle customer inquiries through Facebook, TikTok, phone calls, and other communication channels. ● Participate actively in live sales, online selling activities, and promotional campaigns when assigned. ● Participate in external events, exhibitions, roadshows, and promotional activities. ● Consistently achieve or exceed assigned sales targets and KPIs. ● Support stock checking, inventory tracking, and stock movement records. ● Assist in product tagging, pricing, packaging, and display preparation. ● Maintain the cleanliness, organisation, and professional appearance of display counters, workspaces, and customer areas. ● Assist with order processing, packing, delivery coordination, and customer collection arrangements. ● Report any stock discrepancies, damages, losses, or operational issues immediately. ● Support the implementation of sales strategies and promotions. Marketing Responsibilities ● Create engaging content for Facebook, TikTok, and other social media platforms. ● Appear in videos, photos, live sales, and marketing campaigns when required. ● Film, edit, publish, and manage social media content according to the content calendar. ● Plan, brainstorm, and propose content ideas that align with current trends and business objectives. ● Suggest new marketing ideas, campaigns, and promotional activities to increase brand awareness and sales. ● Help maintain and strengthen the Company’s brand image and reputation. Compliance & Professional Conduct ● Strictly adhere to all Company policies, procedures, and security requirements. ● Maintain confidentiality of customer information, business information, pricing strategies, sales data, and internal documents. ● Ensure no unauthorised handling of jewellery, cash, company accounts, or confidential information. ● Maintain professional appearance, grooming, and behaviour at all times. ● Demonstrate honesty, integrity, responsibility, and teamwork. ● Be punctual and maintain a high standard of discipline.