Handle customer inquiries and provide timely responses on air freight services, rates, schedules, and shipment status. Prepare, review, and process shipping documents in compliance with regulations. Track and monitor shipments, proactively updating customers on status and handling exceptions or delays. Ensure accurate data entry into company systems and maintain proper shipment records. Assist in resolving service issues, claims, and complaints in a professional manner. Work closely with the sales and operations teams to support customer requirements. Maintain strong relationships with customers to promote repeat business and customer satisfaction. Ensure compliance with airline regulations, customs requirements, and company policies.