Star Zone Travels & Tours


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All Star Zone Travels & Tours Jobs
- Select the high potential prospect and visit jointed sales call with team members - Solve customer complaints by using negotiation skills and understand their pain points and give the best possible solutions - Thoroughly review the quotation proposal which is timely prepared by operation & reservation team and present to client until close a sale - prepare weekly & monthly sales analysis by using sales report data from Corporate Sales Team and instruct necessary guidelines to them - Prepare weekly & monthly corporate sales plan and report to ED - Achieve quarterly & yearly Sales target by leading sales team with effective corporation with reservation & operation team - Check content calendar prepared by digital marketer and give the attractive content idea in order to engage the social media awareness - Participate & manage in travel fairs & promote company’s travel products - Prepare quarterly and yearly strategic marketing plan to get targeted business growth in co-operation with operation team & sales team - Create competitive & attractive travel products that can meet customer’s needs & wants in order to get sales achievement - Any other jobs assigned by Management if necessary
DUTIES & KEY RESONSIBILITES Must carry out the following obligations to all the relevant countries assigned to him. Collective Tour - Responsible in all the Sales & Operation Process Incentive Tour - Depending on client situation in coordination with B.D Team, responsible in the entire operation process and reinforce the sales process in order to get a final deal under the guidance of management team 1. Travel Itineraries preparation and price calculation must be accurately described as spelling, photography matching, and selling Price without any mistakes/error. (Calculation and selling price of all Incentive Tours must be sold under management approval) 2. By continuously checking the market's needs and comparing competitor’s information, trip quality must be excellent and selling price must be best offer. 3. Quotation & Travel Itineraries must be accomplished within a deadline for all incoming inquires. (If necessary, all the team members of tour dept may need to work O.T) 4. Once the trip is confirmed, all passengers' special request (meals, seats, accommodation, etc..) and visa requirement & payment process must be performed by directly communicate in detail with customer/client according to company’s S.O.P 5. Take prompt action for all the customer’s request, complaint & any on the spot changes during the trip by keep in touch with tour leader just in time 6. Package tour sales report (all the E.O, Sales invoices & expense with checker’s sign) must be reported to finance manager/C.A within 03working days after the tour finished 7. All the required number of customers for each collective tour must be occupied within the targeted date/deadline by putting maximum effort on sales process 8. Overview the above mention jobs no.1 ~ 8 to all the team members. and help & coach their process whenever necessary 9. Weekly & Monthly report to M.D and E.D at the end of the month 10. Need to assist and help team members whenever necessary
-Checking calculation from sales invoice - Invoice and credit statement (if need) send to customer Remark: if tour invoice, recheck the sales amount with Tour COGS - Record sales to MYOB include MDY sales - Update credit follow up and prepare for collection -Weekly AR report with reason - Record credit voucher in every evening - At the end of month, Sales amount total by category verify with AP -If need, must assist to Chief Accountant
Star Zone Travels & Tours Awards