Handle inbound and outbound customer calls in a professional and courteous manner. Respond to customer inquiries regarding products, services, orders, payments, and other related matters. Identify customer needs and provide accurate and timely information or solutions. Monitor and assess post-purchase customer satisfaction. Contact potential and existing customers to present products or services using specified scripts. Ask targeted questions to understand customer needs and successfully close sales. Escalating issues to the appropriate departments as needed. Respond to product-related inquiries and messages, and coordinate effectively with other teams. Keep records of phone calls and sales data while documenting useful information. Perform other duties and tasks as assigned by the team leader or manager.