Ensure that Technical Support Services calls and inquiries are answered in a timely, efficient, and knowledgeable manner. Installing and configuring Hardware and Software. Monitoring and maintaining managed projects’ system services. Liaise with various support teams to resolve incidents and requests. Compiling daily job reports. Providing technical support on-site or via remote access to diagnose software, networking, or hardware issues. Repairing hardware malfunctions, software issues, and networking problems. Ensure data is handled, transferred, or processed according to company guidelines. Co-operation with internal departments to resolve incidents and requests. Ability and willingness to provide on-call support as needed including after office hours and weekends. Maintaining good client relations.
Translating business requirements and analyzing, planning, and defining the data architecture framework to meet the business requirements and objectives. Design, develop, and implement database solutions that ensure data accuracy, accessibility, security, reference data, metadata, master data, and performance objectives. Perform installation, configuration, backup and recovery, monitoring, and security management. Implement and maintain database security protocols to protect sensitive data from unauthorized access. Develop data migration strategies with minimal downtime and data loss. Monitor the database performance and capacity usage and plan the accommodation of growing data volumes and scalability requirements. Documented the database architecture, design decisions, and configurations for reference and future maintenance. Generate reports to communicate the database performance, usage statistics, and maintenance activities to related teams. Collaborating with other teams within the organization to devise and implement data strategies, build models, and assess shareholder needs and goals.