Ensure that Technical Support Services calls and inquiries are answered in a timely, efficient, and knowledgeable manner. Installing and configuring Hardware and Software. Monitoring and maintaining managed projects’ system services. Liaise with various support teams to resolve incidents and requests. Compiling daily job reports. Providing technical support on-site or via remote access to diagnose software, networking, or hardware issues. Repairing hardware malfunctions, software issues, and networking problems. Ensure data is handled, transferred, or processed according to company guidelines. Co-operation with internal departments to resolve incidents and requests. Ability and willingness to provide on-call support as needed including after office hours and weekends. Maintaining good client relations.
Role & Responsibilities: Researching, designing, implementing, and managing software programs. Cooperate with other teams in building the architecture of the project including DB Design and System Design. Determining operational practicality. Writing and implementing efficient code. Integrate multiple devices to the projects according to the requirements. Update software by studying state of the art development tools and programming techniques. Working closely with other developers, UI/UX designers, business and systems analysts. The ability to communicate complex procedures and share experience to other colleagues. Identifying areas for modification in existing programs and subsequently developing these modifications. Support the deployment engineers by providing advice. Give software training to support engineers and junior developer. Attention to detail and desire to probe further into data.
Ensure that Technical Support Services calls and inquiries are answered in a timely, efficient, and knowledgeable manner. Installing and configuring Hardware and Software. Monitoring and maintaining managed projects’ system services. Liaise with various support teams to resolve incidents and requests. Compiling daily job reports. Providing technical support on-site or via remote access to diagnose software, networking, or hardware issues. Repairing hardware malfunctions, software issues, and networking problems. Ensure data is handled, transferred, or processed according to company guidelines. Co-operation with internal departments to resolve incidents and requests. Ability and willingness to provide on-call support as needed including after office hours and weekends. Maintaining good client relations.