Oversee the daily operations of the service center. Ensure all repairs and services are completed efficiently and accurately. Maintain inventory levels for spare parts and tools. Manage, train, and evaluate service staff (technicians, customer service agents, etc.). Ensure compliance with company standards and service protocols. Set performance goals and conduct regular reviews. Monitor and improve customer satisfaction levels. Resolve escalated customer issues or complaints. Ensure proper communication between front desk and technical staff. Supervise diagnostics, repairs, and quality checks on all electronics. Stay updated with the latest technology and repair techniques. Ensure adherence to safety and quality standards. Prepare and analyze service reports, KPIs, and financial data. Control costs and improve service profitability. Coordinate with other departments (sales, logistics, etc.) as needed. Ensure compliance with manufacturer guidelines, warranty policies, and local regulations.
Take all responsibilities about branding & marketing ( offline + online ) from idea generating to implementation. Ability to lead the entire marketing team and encourage teamwork. Manage all of the tasks and members KPIs of Marketing Team. Handle and check details the card payments of monthly marketing team usage and report to bosses if it has any issues ( Hacked case, payment pending, card error, etc.,…….. ) Prepare monthly Marketing Plans & Budget for brands and report to Executive Director. Develop MDS & LUMOS Branding as brand guidelines. Lead & Manage the communication of team for developing business ability with other departments & third parties. Develop monthly Social Media Content Calendars and deal with team. Review & approve for final contents before uploading on social media & offline. Prepare campaign concepts and promotional strategies. ( monthly marketing calendar ) Develop and coordinate campaign/ event/ Pop up with sale objectives, key messages and target audiences. Review competitor activities and market trends and report monthly to Bosses. Monitor marketing budgets and report to ED & chase for final decision. Take all responsibilities about shooting idea plan to final results ( Concept & Assign Management )
Arrange and manage mobile phone orders (including Apple and other brands) & Home Appliances. Plan and coordinate mobile product promotions and marketing campaigns. Calculate holding stock, sales amounts, and inventory performance. Conduct regular market surveys to monitor competitors' products, pricing, and trends. Coordinate and negotiate with suppliers regarding rental displays, promotional support, and commercial terms. Manage purchasing activities, including Purchase Orders (PO), Purchase Invoices, Goods Receipts, and system transactions. Create new product codes (SKU) and vendor accounts in the ERP system. Follow up with suppliers on purchase orders, delivery schedules, and outstanding items. Monitor damaged stock, shortages, and outstanding balances with suppliers. Prepare merchandising, inventory, and sales reports. Coordinate with Sales, Warehouse, Finance, and Marketing to ensure product availability and timely launches. Perform other duties assigned by the Merchandising Manager.
Manage Facebook, TikTok, Instagram and YouTube. Plan and publish social media content. Create graphics, photos, reels, and short videos. Write engaging captions and promotional content. Promote products, campaigns, and company events. Respond to customer comments and messages. Monitor social media performance and prepare reports. Stay updated with social media trends. Coordinate with the Sales and Marketing teams. Participate in video shooting when required.