As the first point of contact for customers, he/she needs to answer service enquiries via telephone or face-to-face. Ensure speedy maintenance and repair through clear identification of customer needs and accurate 8repair order preparation to ensure the Technician has the right information to correctly diagnose problems. Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.) Provide the initial fault diagnosis to the customer, clear cost estimates and keep customers informed of work progress. Manage quotation process, including checking customer credit rating. Monitor the work progress and keep customers informed of changes to cost and completion times. Create clear precise customer invoices that show and itemize all parts and labour and lubricant charges. Actively promote the services and benefits of the dealer’s service and part departments to all customers. Take all necessary actions to resolve customer complaints in the shortest possible time. Ensure all customers vehicles are clean and ready according to the promised completion time. Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files. Carry out the service delivery to the customers using the Toyota "Active Service Delivery" process. Explain and promote value chain items and car care services. Explain and introduction of T-Subuu Membership Program.