Field Operations Support Act as the main contact point between distributor head office and dealer management teams. Coordinate dealer visits, audits, and performance review meetings. Monitor dealer compliance with Toyota aftersales standards. Support field staff in implementing business plans, campaigns, and improvement programs. Dealer Network Support Assist dealers with operational challenges, providing solutions in collaboration with distributor departments (Service, Parts, Customer Relations). Track dealer KPIs (Sales volume, service retention, parts sales, customer satisfaction) and provide feedback. Support dealer training needs in line with Toyota guidelines. Facilitate implementation of Toyota global initiatives (e.g., Customer First, Kaizen, TPS mindset). Reporting & Coordination Prepare reports on dealer performance, highlighting gaps and recommending corrective actions. Coordinate cross-national support (logistics, warranty, marketing, finance) to ensure smooth dealer operations. Maintain accurate documentation of field activities, dealer communications, and follow-ups.
Warehouse Operations Management Lead and supervise day-to-day warehouse activities including receiving, storage, picking, packing, and dispatching of Toyota genuine parts and accessories. Ensure warehouse operations comply with Toyota distributor standards, safety regulations, and company policies. Optimize warehouse layout and material handling processes to improve efficiency. Inventory Control Maintain accurate stock levels and conduct regular cycle counts and annual stock takes. Monitor parts movement and implement measures to reduce discrepancies, obsolescence, and slow-moving stock. Coordinate with the Parts Planning team for demand forecasting and replenishment. Quality & Safety Ensure proper handling, storage, and preservation of Toyota genuine parts in line with Toyota guidelines. Implement warehouse safety standards, including fire prevention, equipment safety, and employee PPE compliance. Conduct regular inspections to maintain cleanliness, orderliness, and compliance with 5S principles. Team Leadership & Development Manage and train warehouse staff to achieve high performance, accuracy, and productivity. Develop and monitor KPIs (lead time, order accuracy, stock accuracy, etc.). Promote teamwork, continuous improvement, and adherence to Toyota Way principles. Coordination & Reporting Coordinate with the Aftersales, Dealer Network, and Logistics teams to ensure timely parts supply to workshops and retailers. Track and report warehouse performance metrics to management. Ensure compliance with Toyota distributor audit requirements and reporting standards.
As the first point of contact for customers, he/she needs to answer service enquiries via telephone or face-to-face. Ensure speedy maintenance and repair through clear identification of customer needs and accurate repair order preparation to ensure the Technician has the right information to correctly diagnose problems. Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.) Provide the initial fault diagnosis to the customer, clear cost estimates and keep customers informed of work progress. Manage quotation process, including checking customer credit rating. Monitor the work progress and keep customers informed of changes to cost and completion times. Create clear precise customer invoices that show and itemize all parts and labour and lubricant charges. Actively promote the services , value chain products and part to all customers by benefits of the dealer's service. Take all necessary actions to resolve customer complaints in the shortest possible time. Ensure all customers vehicles are clean and ready according to the promised completion time. Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files. Carry out the service delivery to the customers according to SOP.