Oversee the complaint handling process. Mananage customer escalation and provide support to sale team. Investigate escalated issues, ensuring proper resolution while maintaining customer satisfaction. Monitor competitor activities and market dynamics to inform product strategies. Collaborate with customer service teams to ensure consistent and efficient complaint resolution processes. Provide support to the sales team in achieving sales targets and objective. Generate regular reports on complaint handling metrics, including trends, resolution times, and customer satisfaction scores.. Prepare product documentation, requirements, user stories, and specifical Analyze data to identify recurring issues and recommend improvements in products or processes. Generate reports and presentations on product performance, key metrics, and KPIs. Implement strategies to streamline operations and enhance the efficiency of complaint resolution and sales support processes.
Tracking fiber cable malfunction to regional team and making decision to rectify. Reporting fiber incident form to customer and explain RCA. Coordination and meeting with customer by preparation fiber tracker in end of week and month. Site cell ability and alarm trouble shooting with region team and discussion improvement plan with customer. Weekly cell ability less than 95 and service impact hardware report to third party team of customer. Prepare for network topology and data subscriber to submit PEW activity and in time inform to regional team. Trouble shooting transmission error and manage to region team. Manage to region team to clear related power alarm. Monitoring and manage NOC team and regional team WO by using system Daily coordination with third party team of customer as PIC in customer MOC.
Survey and coordinate to make the fiber route design. Prepare daily progress report of Fiber Network from field team and Collect data and Reporting to Operator Customer and Management Team timely. Acknowledge and resolving Customer complaints Communicating and coordinating with Operator Customer Coordinate with field team and solve with Customer if any issue occurs in project. Track the progress of troubleshooting, splicing, measuring fiber optic and maintain comprehensive project documentation, plan and report.
Position Overview: ACS is a forward-thinking and progressive organization known for its dedication to excellence and a dynamic corporate culture. We are seeking a skilled and experienced HR Manager to lead our HR team and play a pivotal role in shaping the company's human resources strategy. Key Responsibilities: Develop and implement the company's HR strategy in alignment with its overall objectives. Provide leadership and guidance to the HR team, fostering a culture of continuous improvement. Oversee the recruitment process, including sourcing, interviewing, and onboarding. Collaborate with department heads to identify staffing needs and develop hiring plans. Design and performance programs. Conduct performance evaluations and salary reviews. Manage and resolve employee relations issues, ensuring a fair and consistent approach. Investigate and address workplace conflicts and grievances. Ensure compliance with local, state, and federal labor laws and regulations. Maintain and update HR policies, procedures, and employee handbooks. Develop and implement training programs to enhance employee skills and knowledge. Promote a culture of continuous learning and professional development. Design and manage the company's compensation and benefits programs. Analyze industry trends and benchmark against market standards. Develop and implement workforce planning and succession strategies. Identify and nurture high-potential employees for future leadership roles. Foster an inclusive and diverse work environment. Implement strategies to promote diversity and inclusion throughout the organization. Ensure consistent adherence to company HR policies and procedures. Implement initiatives to enhance employee engagement and job satisfaction.
Acting Skills: Proficiency in acting techniques, including character development, improvisation, and scene analysis. Ability to interpret scripts, convey emotions, and portray characters convincingly. Versatility to adapt to different roles, genres, and performance styles Voiceover and Narration Skills: Strong vocal presence and clear diction for voiceover work. Ability to deliver engaging and expressive voice performances. Skill in modulating tone, pacing, and delivery to match the mood and style of the project. Versatility to perform various types of voiceover work, including narration for documentaries, character voices for animations, and promotional announcements. Production Coordination Skills: Excellent organizational skills to manage multiple tasks, schedules, and deadlines. Proficiency in production coordination processes and logistics management. Attention to detail to ensure that all aspects of production run smoothly and efficiently. Ability to collaborate effectively with director, assistant director, Cinematographer, Animator and Editor and crew members to achieve project goals. Scriptwriting and Creative Development Skills: Skill in brainstorming ideas, developing narration lines, and creating engaging content. Capacity to translate creative vision into actionable plans for production. Communication and Collaboration Skills: Strong interpersonal skills to communicate effectively with team members, talent, clients, and stakeholders. Ability to collaborate with creative teams to generate ideas, develop concepts, and execute projects. Skill in providing constructive feedback and incorporating input from others to enhance the quality of productions. Capacity to facilitate productive discussions, resolve conflicts, and maintain positive working relationships. Production Coordination Experience: Familiarity with production coordination processes and procedures, including pre-production planning, logistics management, scheduling, budgeting, and on-set support. Previous experience working on multimedia projects, film sets, or video productions, with a solid understanding of production workflows and requirements. Talent Coordination Experience: Previous experience in talent coordination, casting, or talent management roles, preferably with a minimum of 1-2 years of experience in coordinating talent for multimedia projects. Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines simultaneously. Acting Experience: Demonstrated experience in acting, preferably with a minimum of 2-3 years of professional experience in TVC, Commercial, short films, music video sand related field. Proven ability to interpret scripts, portray characters convincingly, and adapt to different roles and genres. Voiceover and Narration Experience: Substantial experience in voiceover work and narration, with a minimum of 2-3 years of professional experience in recording studios, broadcasting, audio production, or related fields. Proficiency in delivering clear, expressive, and engaging voice performances, with a versatile range suitable for various types of projects and audiences.
Job Purpose: Chief People Officer (CPO) is to oversee all aspects of an organization's human resources and talent management strategy. The role of a CPO is multifaceted and encompasses various responsibilities aimed at ensuring the organization has the right talent, culture, and structures in place to achieve its strategic objectives. Our CPO will need to always strive to make the organization the best place to work for all the team members till the last mile. CPO will report directly to the CEO. Principal Accountabilities: Strategic Human Resource Management: Developing and executing a comprehensive human resources strategy aligned with the organization's overall goals and objectives. This involves planning for workforce needs, talent acquisition, retention, and succession planning. Ensure the Human Resource strategy supports the needs of the business in the short, medium and long term, but it is also flexible enough to cope with changes in the organization, as and when they occur. Ensure that every aspect of human resource incorporates the vision, values, and culture of the organization. Prepare monthly, quarterly and yearly HR Reports, Manpower Planning, HR Budget Report and submit regularly to Chairman contribute HR Analytics in Management Decision Making. Talent Acquisition and Management: Overseeing the recruitment and selection process to attract and retain top talent. This includes developing effective hiring practices, employer branding, and creating programs to support employee development and career progression. Employee Relations and Engagement: Fostering a positive and inclusive work environment where employees feel valued, engaged, and motivated. This involves promoting a culture of open communication, teamwork, and collaboration, as well as managing employee relations issues and conflict resolution. Performance Management: Implementing performance management systems and processes to evaluate employee performance, provide feedback, and support continuous improvement. This may include setting performance goals, conducting performance reviews, and recognizing and rewarding achievements. Identifying, evaluating, and resolving human relations, employee morale, work performance, and organizational productivity concerns. Organizational Development and Change Management : Leading initiatives to drive organizational effectiveness and adaptability. This may involve organizational restructuring, change management, and implementing programs to enhance employee productivity, innovation, and agility. Conduct training needs analysis and designs and implement a training plan with input from CEO. Manage any costs to the budget. Employee Well-being and Benefits: Developing and managing employee well-being programs, health and wellness initiatives, and benefits packages to support the physical, mental, and emotional well-being of employees. Compliance and Risk Management : Ensuring compliance with relevant employment laws, regulations, and industry standards. This includes managing legal and regulatory risks related to employment practices, diversity, equity, and inclusion. Guides and manage the overall provision of Human Resource services, policies, and programs for the entire company. Deal with any discipline, performance or grievance issues in a legally compliant and professional way. Executive Leadership and Collaboration : Serving as a strategic advisor to the executive leadership team and collaborating with other functional areas such as finance, operations, and marketing to drive organizational success.
Proficiency in industry-standard animation and video editing software, such as Adobe After Effects, Blender, Premiere Pro, and plus Photoshop. Solid understanding of animation principles, video editing techniques, and visual storytelling. Strong attention to detail and ability to deliver high- quality animations and edits within deadlines. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Creative thinking and problem-solving skills, with the ability to develop innovative ideas and solutions for animation projects. Ability to adapt to changing project requirements and priorities, while maintaining flexibility and a positive attitude. Knowledge of current trends and techniques in animation, video editing, and digital media production. Ability to work independently with minimal supervision, while also accepting feedback and direction from supervisors. Reporting to Creative Director.
Gathering, compiling, and analyzing financial and statistical data Making accurate observations and obtaining objective information from external parties Applying statistical methods of analysis and prediction Planning and organising work to meet deadlines Preparing and presenting reports of financial and statistical data Recording and monitoring the budgetary information Working effectively and cooperatively with colleagues and external parties
Prepare Invoices along with required documents to submit to the customers. Confirm and reconcile for CTAX Check the cash and bank receipts against daily sale reports. Make register payment of system invoices with the reference of cash receipt and bank transfer slip. Check the credit limit and credit term as per policy. Prepare and check weekly Outstanding List (AR Aging). Check E commerce sales transactions. Reconcile cash & bank account and GL account. Check the physical stock balances. Coordinate with internal departments for necessary information. Ensure timely closing of the month. Duty assigned by Line Manager.