• Develop and implement air freight sales strategies to achieve business targets. • Identify and pursue new business opportunities • Build long-term relationships with key customers and accounts. • Resolve client concerns and provide post-sale support. • Analyze market trends, competitors, and customer needs. • Recommend pricing strategies and service improvements based on market feedback. • Provide regular sales reports, forecasts, and business reviews to management • Handle customer inquiries and provide timely responses on air freight services, rates, schedules, and shipment status. • Prepare, review, and process shipping documents in compliance with regulations. • Track and monitor shipments, proactively updating customers on status and handling exceptions or delays. • Ensure accurate data entry into company systems and maintain proper shipment records. • Assist in resolving service issues, claims, and complaints in a professional manner. • Work closely with the sales and operations teams to support customer requirements. • Maintain strong relationships with customers to promote repeat business and customer satisfaction. • Ensure compliance with airline regulations, customs requirements, and company policies.