Your key responsibilities Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing hardware). Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees. Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor. Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy. Assist with off-site technology support for firm sponsored functions/meetings. Assist with IT tasks related to office moves, buildouts and relocations. Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel. The role receives direct oversight from a supervisor with regular contact to assign and monitor activities.