Sales effectiveness Demonstrate high degree of understanding of WSE product and method Master presentation skills in compliance with WSE training provided Personalize the conversation with the prospect depending on his / her persona, and involve 3rd party decision maker as required Master the treatment of objections from prospects Develop strong closing skills in order to help the team meet the center sales milestones and target Be fully committed to supporting the center meet its sales milestones and target as well as their minimal sales requirements Thrive to always achieve the highest level of performance individually as well as for the center Adapt to the sales presentation delivery method (online and in-center) Student engagement and in-center collaboration Plan the renewal pipeline with the coach team at each beginning of the month and define a strategy for each student Plan the new students list at the beginning of the month Plan the schedule of the advising sessions ahead of time and ensure that all sessions are attended in coordination with the coach team while abiding to the defined strategy Be prepared for each advising session and be clear about the objective of each meeting Ensure that new students are on-track, satisfied and tactfully prompt for referrals to join the school with them Work closely with the DSF team and provide updates to the DSF team updates and feedback on the leads that they bring in Always maintain a good relationship with the student body across all the steps of the learning journey, as well as with the service team in the center (in-center & online) Team Management, scheduling and professionalism Prepare personal sales plan and objectives at the beginning of each month an obtain the validation for the Center Head of Sales on the individual plan Always prioritize the schedule set with existing students before accepting an appointment with a prospect Consistently follow-up with prospects and make subsequent appointments with prospects Rigorously update accurate prospect and student information in the CRM during and after each interaction Establish a strong daily work routine to maximize sales activities across all channels Attend training and coaching sessions that are organized for the role The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Student progress and class booking Prepare a study plan for each student Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed Follow-up and ensure that the students attend the classes they have booked Drive student progress by providing ongoing and consistent support, advice, coaching, and feedback Meet assigned students at pre-defined touchpoints according to the CFP Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs Take a turn in the speaking center to support the students in conducting their multimedia lessons Social classes and event conceptualization and delivery Plan and teach social classes to drive student engagement in the center or online Participate to the conceptualization, preparation, and execution of center events online or in-center Inform and invite students about upcoming events that are relevant to the student interests Student experience Always behave in a professional manner with the student community Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school Support the school management to capture structured feedback, such as surveys, when requested Internal Revenue Ensure that end-of-course appointments are rigorously conducted with students ending their contracts in line with the procedures in place Conceptualize events that will contribute to the IR channel with Sales and Teaching teams Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
Activation planning and execution for Partnership and Promoter channel • Assess all partnerships and external activation and activities opportunities and create a yearly activation and budget plan to generating leads for centers with a clear return on investment mindset • In collaboration with the Sales, Academic and Marketing teams, organize engagement events at partners locations and deploy DSF team to drive brand awareness and students' acquisition within the partnership channel • Conceptualize, plan, execute and coordinate all external and partnerships events in collaboration with the other functions of the school • Establish effective event venues bookings, set-up, dismantle and payment process for all external and partnerships activities • Monitor and report on performance and results Direct Sales Force Management • Secure effective locations for DSF deployment that will drive show performance and quality • Determine the role allocation of the team members within the DSF function in line with their performance and competencies • Manage the show performance and conversion for the DSF channel • Manage the performance management structure for the DSF function • Participate to the graphic designs and ensure the timely distribution of the relevant marketing materials to the DSF team Partnership Engagement and Channel Performance • Categorize the potential school’s and universities’ (both private and government) partners in terms of geographic, demographic and popularity. • Set-up partner meeting appointments and demonstrate the differentiated value that Kids&Us can deliver for their schools and their students • Develop long-term partnerships with good profile partners to open exciting partnership platform for Kids&US. • Define and deploy exclusive commission scheme offered to partners that will stimulate the Partnerships channel • Develop promotional opportunities for the partner’s students that will stimulate the Partnership channel • Manage contracts and agreements with the partners Team Management • Plan and manage the resources required for the direct marketing and partnership's function • Oversee the recruitment, onboarding, and training of the new staff • Partner with the Head of Commercial to put in place strategies to retain and motivate your sales staff while maintaining high level of performance • Elaborated staff training programs, and committed to perform staff evaluations to develop performance goals • Lead the team by providing guidance, training, and mentorship, setting sales goals • Listen to team members’ feedback and resolve any issues or conflicts • Behave as a role model to the team members in terms of behavior and performance
Student Progress Management Ensure that personal study plans are prepared according to students’ individual needs Monitor coach performance with respect to their student progress Support coaches for the management of off-track students Engage with students to foster a sense of community and trust Class Booking Management Coordinate with Head of Teaching to ensure that the students have classes relevant to their needs available Maximize class utilization Drive class attendance and coach proactivity with regard to students’ engagement Student Service Receive complaints and resolve problems from students while studying with WSE Maintain a fully functional, comfortable and supportive classroom environment Ensure that coaches update their student progress in the dashboard and Brain system Enforce high customer service standards from the coach team Ensure that senior coaches modify and create student contracts as needed Events and Internal Revenue Plan Centre level events with Head of Teaching and Event Coordinator Drive interest and promote attendance at the events Drive coach performance with respect internal revenue Team Management Set team goals to align with the needs of the students and school targets Attain team objectives by coaching, counseling, disciplining, planning and appraising the coaching team Manage coaches’ schedules, punctuality, attendance and overall performance Implement and ensure compliance to standard operation procedures Support the process of hiring and training new coaches as needed The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Administration Support Coordinate with Finance Business Par tner to prepare the administration budget. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints Manage the office supplies of all centers are well recorded, stored and distributed to the centers. Place the order for office supplies in time according to the purchasing policy and procedure. Make sure the orders are received correctly and timely. Manage the travel allowances for employee travel movement and claim back process. Make sure all claim back process with timely manner and align with travel and finance policy. Manage the Petty Cash and make sure it’s spent properly. Manage the employee facilities such as ferry, phone sim card, lift access card, employee ID card and locker assign. Make sure monthly bill payment (Ferry, Corporate Grab, ATOM Sim Card) of all centers and offices are submitted timely. Coordinate with HRBPs to arrange staff welfare events (such as kick off, Annual Staff Party and seasonal events, etc. Coordinate with facilities management team to ensure that all safety, security, and health regulations are always in place. Coordinate with stakeholders (such facilities management head, IT head, Direct Marketing Head, Myanmar Head of Marketing, etc.) to provide weekly/monthly billing report without failing to Head of Operation Prepare the overview center billing report and center expenses report and submit it to the Head of Operation according to the specific deadline. While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Sales effectiveness Demonstrate high degree of understanding of WSE product and method Master presentation skills in compliance with WSE training provided Personalize the conversation with the prospect depending on his / her persona, and involve 3rd party decision maker as required Master the treatment of objections from prospects Develop strong closing skills in order to help the team meet the center sales milestones and target Be fully committed to supporting the center meet its sales milestones and target as well as their minimal sales requirements Thrive to always achieve the highest level of performance individually as well as for the center Adapt to the sales presentation delivery method (online and in-center) Student engagement and in-center collaboration Plan the renewal pipeline with the coach team at each beginning of the month and define a strategy for each student Plan the new students list at the beginning of the month Plan the schedule of the advising sessions ahead of time and ensure that all sessions are attended in coordination with the coach team while abiding to the defined strategy Be prepared for each advising session and be clear about the objective of each meeting Ensure that new students are on-track, satisfied and tactfully prompt for referrals to join the school with them Work closely with the DSF team and provide updates to the DSF team updates and feedback on the leads that they bring in Always maintain a good relationship with the student body across all the steps of the learning journey, as well as with the service team in the center (in-center & online) Team Management, scheduling and professionalism Prepare personal sales plan and objectives at the beginning of each month an obtain the validation for the Center Head of Sales on the individual plan Always prioritize the schedule set with existing students before accepting an appointment with a prospect Consistently follow-up with prospects and make subsequent appointments with prospects Rigorously update accurate prospect and student information in the CRM during and after each interaction Establish a strong daily work routine to maximize sales activities across all channels Attend training and coaching sessions that are organized for the role The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
About Kids&Us Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 150,000 students in 486 schools throughout 9 countries. Kids&Us wants to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old. The success of Kids&Us is based on its own teaching methodology. Key Areas of Responsibility: Sales performance management Review the sales objectives for the month and set individual objectives for each EC to meet the center target by considering pending collections, pipelines and experience Review the previous sales team performance, identify areas of improvement and prepare an action plan for the month to improve sales effectiveness Share the sales plan with the Head of Operations and prepare an action plan for the month Consistently review and evaluate the conversion performance of the all the channels, activities/events and sales team members Ensure accurate and timely information updates from the sales team in the organization’s system Prepare a daily/weekly report for the Head of Operations on the sales situation in the center and revise the action plan to ensure that milestones and targets are met Contribute to the sales of the school by offering some prospect presentations during the month with the same conditions as the other members of the sales team Sales team skills development and management Monitor the sales team member performance through data analysis and observations and identify areas of improvement Regularly conduct coaching sessions tailored for each sales team member Conduct a feedback session with each sales team member on a monthly basis Manage the registration and completion of the assigned training courses on the WSI sales training platform for the new sales team members Provide information to the Sales Trainer on the areas of improvement of the Center Sales Team on a monthly basis Activity planning and participation Participate in the conceptualization of the activity calendar of the school by providing valuable and constructive customer insights Invite the students and prospects to the activities of the centers, ensure good attendance to the activities and obtain their feedback on the activities Get proactively involved in the organization of the activities where prospects are invited Ensure the support of the of the sales team to the academic team when needed during the students’ activities or classes Cross-departmental collaboration Ensure compliance of the sales team to their commitment to the academic team in the center with respect to the touch points with the students Consistently communicate and align with the School Academic Coordinator to plan for IR supply and conversion Coordinate with the School Academic Coordinator to jointly address issues that arise in the school Collaborate with promoter team by providing customer insights and feedback on supply conversion of the promoter leads Participate in external activities organized by the Activation team upon request Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness Share market insights with the Marketing team on a regular basis Team and school regulations management Drive center recruitment efforts to build a team able to deliver high sales performance Manage the schedule of the sales team members in a fair and balanced way Ensure that the defined show distribution ground rules are respected in the School Maintain high morale within the sales team in the school Prepare the monthly and quarterly sales performance management review in coordination with the Head of Operations and the HR department Ensure that the overall look and feel of the school is warm, welcoming, tidy and clean Customer service Develop and maintain a close relationship and high level of trust with your students and their parents Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback Provide regular follow-up to your customers both in person and over the phone and enter the information in the organization’s systems While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Event Planning In line with student service, commercial and marketing teams, support in planning monthly events for both external and internal school activities Prepare monthly event budget as well as coordinate with the finance team for the approved payments Communicate with marketing team to create effective advertisements for each event Event Execution Execute all the planned internal and external events Manage and oversee events organization on the day of, including event set-up, communicating with the team and address potential problems that may arise Provide report of all the events and activations when they have completed Offline Marketing Coordination In line with Commercial Manager, identify the offline marketing visibility at Yangon, Mandalay and other regions Build strong relationship with mall managements and vendors for offline marketing purpose Review the proposal and contracts from the supplier and malls to make sure that they are in line with the value and budget Communicate with marketing team to create effective advertisements for each offline marketing Take control of the inventory of all the offline marketing materials for different purpose use Prepare center decoration according to the seasonal activities and promotion While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
About Logiscool Logiscool teaches children coding and digital literacy in fun-based after-school centres. Founded in Budapest, Hungary, in 2014, Logiscool has taught over 185,000 students across ca. 170 locations in 35 countries. Logiscool’s unique educational platform is developed for an easy transition from visual coding to text-based programming languages: Blox coding: children start coding education with “building blocks”. This unique visual coding method is always best adjusted to all ages and knowledge levels. Mix coding: as a second step, students start writing codes in MIX mode, where they can see both the building block and the text-based languages in parallel. Text coding: once students feel confident to leave the visual blocks behind, they move to text-based programming languages, like Python, Unity, Godot or C#. With a presence across 35 countries and an award-winning proprietary methodology, Logiscool has emerged as a clear leader with an excellent offline and online product. Logiscool’s operations were launched in Myanmar in 2023. Key Areas of Responsibility: Sales performance management Review the sales objectives for the month and set individual goals for each Education Consultant to meet the center target by considering pending collections, pipelines, and experience. Prepare and propose sales plans and monthly action plans to the Head of Operations (HOO). Prepare a daily/weekly report for the HOO on the sales situation in the center and revise the action plan to ensure that milestones and targets are met each month. Consistently review and evaluate the conversion performance of all the channels, activities/events, and sales team members. Ensure accurate and timely information updates from the sales team in the organization’s CRM system. Contribute to the sales of the school by offering prospect presentations during the month with the same conditions as the other sales team members. Training and development Review the previous sales team performance, identify areas of improvement for each team member, and prepare an action plan for the month to improve sales effectiveness. Conduct on-the-job training, coaching, and feedback sessions tailored for each sales team member. Provide monthly information to HOO on the areas of improvement of the Center Sales Team. Activity planning and participation Invite the students and prospects to the centers’ activities, ensure good attendance at the activities, and obtain their feedback. Lead conceptualizing the school’s activity calendar by providing valuable and constructive customer insights. Ensure support to the academic team during the students’ activities or classes Customer experience management Develop and maintain a close relationship and high trust with your students and their parents. Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback. Provide regular follow-up to your customers in person and over the phone and enter the information into the organization’s systems. Cross-functional leadership Ensure compliance of the sales team to their commitment to the academic team in the center concerning the touch points with the students. Consistently align with the School Academic Coordinator to plan for internal revenue supply and conversion. Coordinate with the School Academic Coordinator and the Educational consultant to address issues in the school. Direct the promoter team by providing customer insights and feedback on the supply conversion of the promoter leads. Participate in external activities organized by the Activation team upon request. Collaborate with the Telemarketing Manager to update on supply conversion and feedback on booking effectiveness. Share market insights with the Marketing team regularly. Team and school regulations management Drive center recruitment efforts to build a team that delivers high sales performance. Manage the schedule of the sales and academic team members in a fair and balanced way. Maintain high morale within the sales and academic teams in the school. Prepare the monthly and quarterly sales performance management review with the Head of Operations and the HR department. Ensure that the overall look and feel of the school is warm, welcoming, tidy, and clean. Oversee the general administration in the center. While the above includes a description of the position’s essential functions, other duties may be assigned. This job description is subject to change at the discretion of management.