Key Responsibilities and Accountabilities Supporting, reporting & coordination with Internal & External Stakeholders for executing the smooth disbursements, settlements, loan payments & cash in banking Support the interlinking of wallets with banks, cards & other third-party systems. Agents & Partners Accounts are onboard within the agreed turn-around time. Ensure complaints resolution on time and follow up if any delay in providing the resolution. Support in ongoing system enhancement change & UAT testing for ensuring that all requirements are designed & delivered as per the initiated. Ensure to provide & share the reconciliations and analysis report by daily, monthly in time of all relevant accounts. Follow up for any pending tasks to complete within defined SOPs/SLAs Ensure assigned daily operation activities are carried out in an appropriate and effective way. Maintain proper record keeping/archival of all related documents for audit trail. Provide operational support to Internal Teams & Corporate Clients for smooth operations. Any ad-hoc duties assigned upon business expansion project requirements.
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
• POS registration and verification as MFS regulatory norms • Coordination with MFS ops team for POS onboarding • E balance and Cash float management • Monitor and provide guidance Distributors and POS to achieve sales and service targets • POS/ DTRs and CSE training and regular updates • Gate meeting at DTR premises for daily briefing and day end review • Ensuring DTR performance and ROI/ investments in line business plan • Drive, review and achieve sales targets • Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA
** The incumbent will be required to work on-site at our outsourcing company's office. Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
Position Purpose The Product Support Specialist is responsible for streamlining the partner integration process and collaborating with the partnership team to provide support and maintenance for business-as-usual (BAU) activities. This role focuses particularly on biller integration and payment integration support, ensuring the smooth operation and configuration of various systems and interfaces, and optimizing processes and workflows. Key Responsibilities The Product Support Specialist plays a vital role in maintaining the stability and efficiency of product operations by ensuring seamless system configuration and integration support. Key responsibilities include: Partner Integration: Lead and support the partner integration process, ensuring smooth collaboration with the partnership team throughout the onboarding and technical alignment phases. Merchant Management: Oversee the end-to-end management of merchants, including onboarding, technical integration assistance, and coordination of the release process. BAU Support: Deliver ongoing support for business-as-usual (BAU) activities, with a strong focus on biller and payment integration to maintain operational continuity. Strapi Configuration Management: Administer and update configurations in Strapi for promotions, campaigns, scheduled/ad-hoc product and service offerings, feature toggles, themes, and user interface elements. Pricing Setup: Configure pricing for scheduled and ad-hoc campaigns involving billers, merchants, products, services, and features to support marketing and operational initiatives. Biller Management: Manage offline billers through onboarding, pricing configuration, and coordination of release activities to ensure accurate and timely integration. Production Issue Tracking: Collaborate with the SRE team to monitor and manage production issues from identification through resolution and release. Process Optimization: Continuously evaluate and improve internal processes and workflows to enhance efficiency, accuracy, and overall team effectiveness. Key Performance and Success Indicators 1. Integration Efficiency Integration Timeliness: Measures the average time required to complete system or partner integrations. 2. Operational Support Effectiveness Issue Resolution Time: Tracks how quickly support tickets or incidents are resolved. System Stability: Evaluates the reliability and uptime of systems related to integrations and configurations. 3. Configuration Quality Configuration Accuracy: Assesses the frequency of errors or rollbacks due to misconfigurations in system tools or platforms. 4. Collaboration and Communication Stakeholder Feedback: Gauges satisfaction levels from internal teams regarding support responsiveness and quality. Cross-Functional Coordination: Measures the effectiveness of collaboration with other departments during integration and issue resolution. 5. Process Improvement Workflow Optimization: Tracks the number and impact of initiatives aimed at improving operational processes. Automation Implementation: Measures the adoption and effectiveness of automation tools or scripts to reduce manual tasks. 6. Documentation and Reporting Documentation Quality: Evaluates the accuracy, clarity, and completeness of technical and operational documentation. Reporting Timeliness: Assesses the punctuality and consistency of reporting on system issues, configurations, and integration status. 7. Production Support Issue Management: Monitors the number of production issues identified and resolved in collaboration with relevant teams. Post-Deployment Stability: Tracks the number of incidents or issues occurring after releases or deployments.
Key Responsibilities and Accountabilities Perform daily support and monitoring of infrastructure systems, including virtual machines (VMs), operating systems, and related services to ensure system availability and reliability. Provide Level 2 support by troubleshooting and tracking reported issues related to infrastructure, virtualization, and system performance; escalate to vendor team when necessary. Collaborate with internal teams and vendors on all matters pertaining to infrastructure and system operations. Architect, develop, and implement automation and integration solutions to improve stability, scalability, and reduce manual work. Maintain accurate and up-to-date documentation for infrastructure configurations, processes, and troubleshooting guides. Work with the SRE Manager and Head of Technical Operations & Architecture to configure, deploy, manage, and support a large fleet of systems. Participate in on-call rotation and respond to Severity 1 incidents in a 24x7 support environment. Support disaster recovery and business continuity planning for infrastructure systems. Ensure compliance with security standards, system hardening, and patch management. Key Performance and Success Indicators System uptime and reliability across all infrastructure components. Timely resolution of incidents and adherence to SLAs. Effective collaboration with cross-functional teams. Continuous improvement through automation and process optimization. Compliance with security and operational standards. Key Stakeholders Internal: SRE Manager, Head of Technical Operations ,Head of Architecture, Head of Security & Compliance, Product Team. External: Infrastructure vendors, cloud service providers. Competencies Coordination and teamwork. Outstanding problem-solving skills and attention to detail. Strong communication skills (written and verbal). Self-driven and proactive in automation and efficiency improvements. Ability to make rapid and well-considered decisions. Organizational and documentation skills.