** The incumbent will be required to work on-site at our outsourcing company's office. Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
Position Purpose The role is to perform meticulous digital operation for E-money and Cash management smoothly and to support in delivering of new products and projects. Key Responsibilities and Accountabilities Supporting, reporting & coordination with Internal & External Stakeholders for executing the smooth disbursements, settlements, loan payments & cash in banking Ensure the interlinking of wallets with banks, cards & other third-party systems. Agents & Partners Accounts are on board within the agreed turn-around time. Ensure complaints resolution on time and follow up if any delay in providing the resolution. Support by monitoring all E-KYC processes smoothly with accuracy control. Support in ongoing system enhancement change & UAT testing for ensuring that all requirements are designed & delivered as per the initiated. Ensure to provide & share the reconciliations and analysis report by daily, monthly in time of all relevant accounts. Follow up for any pending tasks to complete within defined SOPs/SLAs Ensure assigned daily operation activities are carried out in an appropriate and effective way. Maintain proper record keeping/archival of all related documents for audit trail. Provide operational support to Internal Teams & Corporate Clients for smooth operations. Any ad-hoc duties assigned upon business expansion project requirements Experience, Functional Skills and Knowledge Areas Good Experience in Banking, Operations, and Financial Transaction Managment Good knowledge of spreadsheet and advance excel and MS Office Good Experience in using system platform Hands on experience on reconciliations, and transactions analysis
Position Purpose Identify market opportunities and potential risks. Understand customer needs and preferences. Monitor competitor strategies and industry developments. Evaluate the effectiveness of campaigns, products, and services. Key Result Areas Agency Management Competitor Analysis Data Analysis and Data Collection Key Responsibilities and Accountabilities Plan, coordinate, and monitor fieldwork activities to ensure timely and accurate data collection. Liaise with field staff, vendors, and relevant stakeholders to ensure assigned research tasks are met. Supervise data collection processes to maintain quality control standards. Perform data cleaning, validation, and verification to ensure data integrity and reliability. Organize and maintain research databases and documentation. Conduct competitor analysis, including monitoring campaigns, product offerings, pricing, and market activities. Prepare regular reports and presentations summarizing research findings and competitor insights. Support ad hoc research projects and management requests as required. Key Stakeholders Product and Marketing Team Marketing Team Business Analytics Competencies Analytical Thinking – Ability to interpret data, identify trends, and generate meaningful insights to support business decisions. Research Design & Methodology – Understanding of qualitative and quantitative research methods, sampling techniques, and survey design. Data Analysis & Interpretation – Proficiency in analyzing data using Excel or other analytical tools and translating findings into actionable recommendations. Attention to Detail – Ensures accuracy in data collection, cleaning, validation, and reporting. Market & Competitive Awareness – Ability to monitor market trends, competitor activities, and industry developments. Project Management – Capability to manage multiple research projects, timelines, and stakeholders efficiently. Communication Skills – Effective written and verbal communication skills for coordinating with internal teams and external partners. Problem-Solving Skills – Ability to identify research issues and propose practical solutions. Ethical Judgment & Confidentiality – Maintains integrity and protects sensitive data and research information.
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Position Purpose Wave Money is undergoing a technology transformation across the IT stack and needs an experienced database engineer to build and maintain multiple Oracle RAC clusters, other DBMS clusters such as Postgres and MySQL and reporting/business intelligence tools such as Statistic. Key Results Areas Delivery of new database design/architecture that will scale to Wave Money’s needs in the future. Implementation of the core Mobile Financial Services database using best practices. Implementation of load testing and failover testing plans across all DBMS platforms prior to go-live. Successfully complete migration activities to cutover to new IT stack/DBMS. Achieve KPIs and perform ongoing tuning of tables, indexes, and queries to achieve highest performance. Exhibit positive engagement with IT and Business stakeholders Exhibit strong leadership and a can-do, positive attitude Key Responsibilities and Accountabilities Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company's Oracle database. Implements data models and database designs, data access and table maintenance codes; resolves Oracle database performance issues, database capacity issues, replication, and other distributed data issues. Creates and maintains all databases required for development, testing and production usage. Performs the capacity planning required to create and maintain the databases and performs ongoing tuning of the database instances. Install new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database. Plans and implements backup and recovery of the Oracle database Implements and enforces security for all of the Oracle Databases. Enforces and maintains database contraints to ensure integrity of the database. Administers all database objects, including tables, clusters, indexes and views Troubleshoots with problems regarding the databases, applications and development tools. The DBA should posses the following skills: A good knowledge of the operating system(s) A good knowledge of physical database design Ability to perform both Oracle and also operating system performance monitoring and the necessary adjustments. Be able to provide a strategic database direction for the organisation. Excellent knowledge of Oracle backup and recovery scenarios. Good skills in all Oracle tools. A good knowledge of Oracle security management. KPIs Financial: Delivery of capability which supports the Revenue objectives of Wave Money Expense minimization whilst hitting all key objectives Organisational: Minimal outages to Wave customer and agent network. Individual: Result-based improvement and management of IT / Databases Leadership and people management Vendor engagement Document outcomes Competencies Areas Database Structural Design / SAD Database Management Data Migration Transformation Delivery Program Delivery Leadership Partnership Communication –written and verbal Governance Management (small team) Development of junior and surrounding staff Decision making (rapid and deep consideration) Vision setting / strategic thinking Architectural consideration Organization development
Position Purpose The role is to ensure the business’ accommodation is problem-free, safe, and optimized so that employees can work under the best conditions. The professional who holds the role must be well-organized and able to optimize the use of office space and equipment while reducing operating costs. Key Responsibilities and Accountabilities Manage office building maintenance, the best use of space, refurbishment, renovations, and relocations as and when require. Take ownership of managing lease of the office building(s), preparing contract and control validity of contract as required. Conduct professional analysis/benchmarking and present with insightful analysis on professional office building(s) and their offerings when required. Make sure the building(s) meets health, safety standard and best-practices and legal requirements are fulfilled. This includes completing regular safety/tidiness inspections and organize improvements as required. Liaise with both internal and external stakeholders which may include local authorities and report business requirements and administrative matters to management to stay relevant. Work closely with Risk & Compliance Department to develop, own and execute physical security process of the building and employees. This may include working with external security companies. This shall include the management of the similar process of company’s staff houses. Asset Management Working closely with Corporate IT Team to make sure staff are equipped with suitable IT devices and develop stock management protocol. This shall include but not limited to computer, printers, TV/monitor screens, projectors, shredders, Internet Router/Assess Points etc. Management of office space utilizing, optimization and management of office furniture to ensure the office space is looking professional and free from distractions. Working closely together with Corporate IT team, Finance team and other relevant counter parts to develop and execute asset depreciation process and disposing of fully depreciated process. Logistics Management Manage and own the process of staff transportation, i.e., Grab for Business, staff ferries and office pool cars. This includes the management of Drivers, usage of vehicles and relevant expenses. Manage the lease and own the regular maintenance process of the company vehicles assigned to management and sales team within and outside Yangon. Shall also be responsible for Ad-hoc vehicle arrangement for the business requirement. Act as the point of contact/in-charge person with fleet services provider(s) and manage lease, prepare contract, and control validity of the contract as required. This requires management of the SLA (service level agreement) with the vendors and drivers. Office Administration Manage front office, front office executives, security guards and cleaners and making sure they are all providing with guidance and leadership to deliver the most professional services. Make sure all the stationery and employees tools of trades (ID/Door Access Card, SIM Card etc) required for the office are filled and develop and own stock management process. Make sure all administration tasks are in control and professional. General Management Management of Wave Money Office Location Wave Money operates across Myanmar and is headquartered within Yoma Strategic Holdings’ Head Office at The Campus. This role is responsible for managing the Head Office, as well as overseeing other office locations and service centers nationwide. Managing office building maintenance, the best use of space, refurbishment, renovations, and relocations as and when require. Take ownership of managing lease of the office building(s), preparing contract and control validity of contract as required. Conduct professional analysis/benchmarking and present with insightful analysis on professional office building(s) and their offerings when required. Making sure the building(s) meets health, safety standard and best-practices and legal requirements are fulfilled. This includes completing regular safety/tidiness inspections and organize improvements as required. Liaise with both internal and external stakeholders which may include local authorities and report business requirements and administrative matters to management to stay relevant. Working closely with Risk & Compliance Department to develop, own and execute physical security process of the building and employees. This may include working with external security companies. This shall include the management of the similar process of company’s staff houses. Act as primary operational lead for all workplace and fleet related incidents, including coordination with the stakeholders as relevant in emergency or accident Lead and support cross-functional workplace projects requiring coordination with internal team and stakeholders Asset Management Working closely with Corporate IT Team to make sure staff are equipped with suitable IT devices and develop stock management protocol. This shall include but not limited to computer, printers, TV/monitor screens, projectors, shredders, Internet Router/Assess Points etc. Management of office space utilizing, optimization and management of office furniture to ensure the office space is looking professional and free from distractions. Working closely together with Corporate IT team, Finance team and other relevant counter parts to develop and execute asset depreciation process and disposing of fully depreciated process. Employee Services Own and oversee the company’s travel desk and business travel arrangements, including policy, process, and vendor or agency management. Own and supervise expatriate and business visitor immigration processes for employees and their families, including visas, FRC, Form C, and other Myanmar government requirements, ensuring timely application and renewal through internal teams and or appointed agencies. Oversee and support employee housing arrangements, including apartment leasing, advance payment processes primarily for expatriates, and the management of staff housing when required. Logistics Management Managing and owning the process of staff transportation, i.e., Grab for Business, staff ferries and office pool cars. This includes the management of Drivers, usage of vehicles and relevant expenses. Managing the lease and owning the regular maintenance process of the company vehicles assigned to management and sales team within and outside Yangon. Shall also be responsible for Ad-hos vehicle arrangement for the business requirement. Acting as the point of contact/in-charge person with fleet services provider(s) and manage lease, prepare contract, and control validity of the contract as required. This requires management of the SLA (service level agreement) with the vendors and drivers. Office Administration Managing front office, front office executives, security guards and cleaners and making sure they are all providing with guidance and leadership to deliver the most professional services. Making sure all the stationery and employees tools of trades (ID/Door Access Card, SIM Card etc) required for the office are filled and develop and own stock management process. Making sure all administration tasks are in control and professional. General Management Reviewing and performing complex process of evaluating vendors/service providers performance in order to ensure they are in compliance with criteria, standard and reliable sources. Support management in activities that facilitates participation in business planning process and proactively identify opportunities to advance the success of the business.
Position Purpose The Senior Platform Developer is responsible for developing and configuring various Platforms and Middleware API’s, unit testing, peer testing, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. Working closely with other team leaders, you will ensure the structured and coordinated planning of your team’s development, technical background and experience. You will ensure you can offer the support and guidance required and be able to support and assist developers at code level and ensure the code is delivered with defined coding standards and quality. You will collaborate with technology teams and non-technology stakeholders with a strong focus on delivery, debugging, problem/issue solving, API related incident response & incident reporting. Key Result Areas Delivery of products, features and configuration changes which enables the product pipeline Support & participate in platform server outage/any other middleware incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Deliver projects on-time Ensuring platform development meet with all development and security standards Take part in the domain driven design and development. Support the platform with zero outages or risk / compliance incidents.Positive engagement with technology and non-technology stakeholders which drives outcomes. Key Performance & Success Indicators Wave Money, DMM business continuity in county (if applicable) Self-performance Coding Standard and Quality of deliverable Result-based improvement and management Leadership and people management Key Responsibilities and Accountabilities Design and build platform features and required APIs Participate in design reviews, contribute to document technical design and specification’s Ensuring non-regression when developing new features Participate and collaborating with technology team in project management, product delivery and QA Deliver MFS middleware platform requirements and associated eco-system to meet current and future business requirements Ability to prioritize team work through balancing both long and short term objectives. Communicate development status updates to head and relevant stakeholders Leading platform deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Ensure the performance, quality, and responsiveness of the platforms and APIs Identify and correct bottlenecks and fix bugs Lead, support & maintain code quality, organization, and automation Support platform related incident response and report Key Stakeholders Wave: Product team, Head of Software Engineering, Architecture team and DEVOPS team, Product Manager , Program Manager Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Organization Skill Leadership Communication –written and verbal Management (Platform/API development team) Development of junior and surrounding staff Decision making (rapid and deep consideration) Code Review Expertise Architectural consideration Organization development
Providing full, life cycle procurement support for ISIT sourcing. This role will have frequent interaction with team members and customers in the execution of projects that help customers achieve significant value in the form of improved pricing, quality, delivery, supplier performance and other aspects of total cost. Key Result Areas Providing Sourcing related strategic and operational support and guidance to the organization. Work in self-directed / cross functional teams. Manage Supplier Relationship Management (SRM) and Contract Governance (CG) processes. Provide expert advice and assistance to all stakeholders (where applicable) in regards to Sourcing plans and activities (supplier performance, governance, verification, assessment). Developing solid links with category A (critical suppliers) and category B Suppliers to ensure adherence to all contractual commitments and participate in contract negotiations and amendments. Take responsibility in knowing the various customers (internal and external) and their needs by active search and maintains direct relationship with major/critical customers. Key Responsibilities and Accountabilities To manage procurement process, from Tender Preparation to Contract Issuance To ensure tender process is executed in a compliance method Discover profitable suppliers and initiate business and organization partnerships Responsible to assist our customers address urgent and critical business initiatives and projects with strong project management and procurement support Responsible for supporting stakeholders in defining requirements (service levels, scope of work, volume forecasts...), opportunity definition and sourcing strategy Analyze current spend in detail, supplier base, supply pattern and define a granular baseline that will allow accurate savings calculation Communicate frequently and professionally with customer stakeholders regarding the status of the procurement project conducted Be responsible for the whole project execution and meet the timelines, quality and deliverables expected , leverage Accenture Source-to-Contract platform to closely manage the sourcing project Perform supplier research and identification, review accuracy of the scope to tender with stakeholder, prepare RFP, engage with tenderers Analyze proposal (commercial), liaise with end user(s) to obtain technical and risk evaluations, perform bid analysis and saving identification, coordinate award decision with stakeholder (s) Negotiate with shortlisted vendors to meet client expectations from commercial, technical and legal perspectives Draft contract, support implementation tasks when required.
Position Purpose The role will be responsible for end-to-end campaign execution, Airtime product performance monitoring, partner coordination, and incentive fulfillment controls. The person would be working on analyzing customer behavior through cohort analysis, funnel analysis etc. and present actionable insights. This person will initiating cross functional communications as and when required for different campaigns. Key Result Areas Support and execute campaigns and Airtime product initiatives for acquisition, retention, and engagement. Own Airtime campaign design, denomination strategy, and cost optimization. Ensure timely fulfillment, reconciliation, and incentive payout for Airtime and other campaigns. Drive Airtime product usage, repeat behavior, and revenue contribution. Cross-functional coordination with internal teams and external Airtime partners. Key Responsibilities and Accountabilities Support Growth team verticals in building customer-centric campaigns and Airtime programs. Manage Airtime product-related campaigns, including:[Denomination-based targeting|Cashback / incentive structures|Cost vs impact analysis] Analyze customer behavior using cohort analysis, funnel analysis, and product usage trends. Prepare regular dashboards and reports on:[Campaign performance|Airtime product KPIs (conversion, repeat, revenue)]. Coordinate with Product, BI, Finance, Operations, and Partnerships for approvals, execution, and fulfillment. Proactively identify improvement areas for Airtime product adoption and customer experience.