Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
• POS registration and verification as MFS regulatory norms • Coordination with MFS ops team for POS onboarding • E balance and Cash float management • Monitor and provide guidance Distributors and POS to achieve sales and service targets • POS/ DTRs and CSE training and regular updates • Gate meeting at DTR premises for daily briefing and day end review • Ensuring DTR performance and ROI/ investments in line business plan • Drive, review and achieve sales targets • Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA
Position Purpose The KYC Operations Manager is responsible for overseeing the daily activities of the KYC team, ensuring efficient, accurate, and compliant customer onboarding. This role manages operational workflows, monitors performance against SLAs, resolves issues, and ensures alignment with regulatory requirements. The manager also plays a key role in maintaining process integrity, improving operational efficiency, and fostering a high-performing team. Key Responsibilities and Accountabilities Day-to-Day Oversee the end-to-end KYC verification process for all customer types (wallet, merchant, OTC). Monitor daily volumes and ensure SLAs are consistently met. Resolve operational issues quickly to minimize impact on customer onboarding. Ensure accurate record-keeping, reporting, and escalation of any red flags. Liaise with customer support, agents, and other functions for smooth case resolution. Process Enhancement Establish and optimize KYC operations, SOPs, and processes to improve efficiency and customer onboarding. Provide data-driven insights on trends, risks, and opportunities. Align with Risk & Compliance team on regulatory needs. Partner with Product/Tech on automation and with Customer Care, Finance, and Business teams to align onboarding, revenue, and growth goals. Maintain strong communication with HQ and stakeholders. Team Management Recruit, train, and lead the team. Coach team members for performance and professional development. Create a strong culture of accountability, accuracy, and customer focus. Regulatory Compliance Ensure operations are fully aligned with regulations, as well as internal compliance policies. Stay up to date on regulatory changes and lead necessary operational adjustments. Act as the key liaison with Risk & Compliance team to ensure effective monitoring and reporting. Prepare and present operational reports for internal audits and external regulators. Proactively identify compliance risks and implement corrective actions.
Position Purpose Flutter developer is responsible for contributing mobile application development, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. He/She ensure to collaborate with App development team leader with a strong focus on delivery, debugging, fixing, and supporting app related issues. She/he will work in close relationship with Product, Business and IT teams, and external partners. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities and Accountabilities Create cross platform apps for iOS and Android using Google's Flutter development framework. Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Code and ship complex new mobile features and apps at high velocity and high quality with well-structured code. Full stack hand-on mobile development for cross platform mobile app design and implementation, including system analysis, test driven application development, unit test, test automation, code review and application maintenance support. Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Troubleshoot debug, and fix issues in production and non-production environments. Help maintain code quality, organization, and automatization Work with server engineers to design API specs. Perform duties and responsibilities specific to department functions and activities. Perform other duties and responsibilities as required or assigned by supervisor. Key Performance & Success Indicator Flutter developer plays a key member in developing and delivery new products & features also in helping other team mates to learn more about flutter: Meets the milestones with a project manager/product owner view) With the expected quality of delivery Share Flutter knowledge with teammates. He/she is also expected to a source of proposition for the UI/UX and improvement of features and processes. Key Stakeholders Wave: Product team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Communication – written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Position Purpose This role will be responsible for planning, implementing, and optimizing paid acquisition campaigns across channels, while closely working with Marcom, BI, Mobile, Tech and cross-functional teams. Key Responsibilities and Accountabilities 1. Campaign Strategy & Execution Develop and execute full-funnel media strategies across paid media channels Manage end-to-end campaign lifecycle including media planning, setup, optimization, testing, and scaling 2. Performance Monitoring & Optimization Continuously monitor KPIs, budgets, and pacing to meet business targets Conduct A/B testing for creative, bidding strategies, and landing pages 3. Reporting & Insights Create performance dashboards and reports for internal stakeholders Translate campaign data into actionable insights and strategic recommendations Implement budget allocations based on performance, channel, and campaign objective 4. Cross-Functional Collaboration Work closely with Marcom, Tech, BI team on campaign tracking, tech setup, and attribution Align with finance and operations for invoice processing, third-party payments, and media budgeting 5. Tooling & Platform Management Solid background of using and utilizing paid-media tools Ensure compliance with tracking, UTM tagging, privacy regulations, and platform policies
Position Purpose The Senior Platform Developer is responsible for developing and configuring various Platforms and Middleware API’s, unit testing, peer testing, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. Working closely with other team leaders, you will ensure the structured and coordinated planning of your team’s development, technical background and experience. You will ensure you can offer the support and guidance required and be able to support and assist developers at code level and ensure the code is delivered with defined coding standards and quality. You will collaborate with technology teams and non-technology stakeholders with a strong focus on delivery, debugging, problem/issue solving, API related incident response & incident reporting. Key Result Areas Delivery of products, features and configuration changes which enables the product pipeline Support & participate in platform server outage/any other middleware incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Deliver projects on-time Ensuring platform development meet with all development and security standards Take part in the domain driven design and development. Support the platform with zero outages or risk / compliance incidents.Positive engagement with technology and non-technology stakeholders which drives outcomes. Key Performance & Success Indicators Wave Money, DMM business continuity in county (if applicable) Self-performance Coding Standard and Quality of deliverable Result-based improvement and management Leadership and people management Key Responsibilities and Accountabilities Design and build platform features and required APIs Participate in design reviews, contribute to document technical design and specification’s Ensuring non-regression when developing new features Participate and collaborating with technology team in project management, product delivery and QA Deliver MFS middleware platform requirements and associated eco-system to meet current and future business requirements Ability to prioritize team work through balancing both long and short term objectives. Communicate development status updates to head and relevant stakeholders Leading platform deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Ensure the performance, quality, and responsiveness of the platforms and APIs Identify and correct bottlenecks and fix bugs Lead, support & maintain code quality, organization, and automation Support platform related incident response and report Key Stakeholders Wave: Product team, Head of Software Engineering, Architecture team and DEVOPS team, Product Manager , Program Manager Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Organization Skill Leadership Communication –written and verbal Management (Platform/API development team) Development of junior and surrounding staff Decision making (rapid and deep consideration) Code Review Expertise Architectural consideration Organization development
ရွှေပြည်သာ နှင့် သန်လျင် (Star City) ရှိ Wave Care Center တွင်တာ၀န်ထမ်းဆောင်ရန် Customer Service Officer (၃)ဦး ခေါ်ယူနေပါသည်။ WavePay wallet နှင့်ပတ်သတ်သော customer ၀န်ဆောင်မှုပေးရမည်။ Computer အခြေခံသုံးတတ်ရမည်။ အလုပ်ချိန် တစ်ပတ် ၅ ၇က်၊ အဆိုင်းဖြင့်ဆင်းရမည်။ Ferry မပေးပါ သဖြင့် ရွှေပြည်သာ နှင့် သန်လျင် (Star City) အနီးတဝိုက်တွင် နေထိုင်သူသာ ဦးစားပေးပါမည်။
Position Purpose Business Assurance Reporting Specialist will design, develop and improve data/dashboards related to Fraud Patterns/Complaints and help analyze, collect and process data/information in order to generate reports to develop the governance processes and systems. He/She will work towards analyzing and Reporting data to proactively identify Fraud Patterns, prepare management dashboards, data mining. Responsibilities and Accountabilities Design, Development and Management of all data/information related to frauds Analyse /Process and Present Information based on Data Maintain and Share the Required Dashboards Generate Reports Related to Fraud Patterns Analyse Business Processes and Requirements Define MIS Requirements and needs Evaluate and Improve Information Processes as needed Key Stakeholders This position has to communicate with various stakeholders such as, peers, management teams and counterparts within Commercial, in simplest way, we define anyone who comes into contact with Wave Money/ DMM as a stake holder. Competencies Should be great at problem-solving and have a talent for being technically savvy. Able to take on large data sets with minimal problems. Skilled in information systems – should know how to organize, store, and analyze data. Partnership: Successful professional approaches to collaboration with all stakeholders and team Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority
Ensure smooth and compliant onboarding of merchants, coordinating across teams and systems to enable timely activation and a positive merchant experience. Perform merchant onboarding process across different team Support settlement, refund, and bank account linking processes to ensure smooth merchant operations Collect the onboarding documents from onboarding team and review the documents to ensure the required information as per procedure Support onboarding Team with KYC Screening Process and Biller Account Opening Process Generate the QR Codes and assist in printout and delivery process Work with internal stakeholders to deliver Merchant Report daily Report and update on status progress to onboarding team and line manager Plan and refine onboarding process as needed