Work remotely from Myanmar to support Sales/Customer Service (CS) operations in accordance with the company's Standard Operating Procedures (SOPs) and policies. Manage and operate Sales/CS communication channels, including phone calls, messaging platforms, and social media inboxes. Provide professional, prompt, and friendly assistance to prospective customers by sharing programme information, registration procedures, and addressing sales/cs-related enquiries. Handle inbound customer calls, messages, and enquiries efficiently and courteously. Resolve customer enquiries and escalate complex or high-priority issues to senior staff or management when necessary. Coordinate and manage operational matters and customer complaints to ensure timely resolution. Achieve and maintain Sals/CS KPIs, including daily reporting and Same-Day Reply Rate targets. Utilise cloud-based tools and spreadsheets to document sales activities, update sales pipelines, and report progress to management. Perform administrative and data entry tasks accurately and meticulously to ensure all systems and records are kept up to date.