Act as a primary point of contact between customers and the workshop Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works, etc. Provide quotation & issue job order to workshop repair team. Coordinate repair job, parts availability, parts ordering Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc.) Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement. Generate invoice, arrange customers vehicle collections, payment collections. Assist in accident reporting when required, handle surveys. Handle customer feedback Record customer data in database
Manage and supervise daily operations of the automotive service department Lead, train, and motivate service technicians and service staff to achieve performance targets Ensure vehicle servicing and repairs are completed efficiently, accurately, and within assigned deadlines Handle customer inquiries, complaints, and feedback professionally to maintain strong customer relationships. Coordinate with spare parts, warranty, and sales departments to ensure smooth service operations Ensure proper use and maintenance of workshop tools, equipment, and facilities Prepare service reports, productivity analysis, and performance evaluations