Main Accountability
-Greets all guests in a friendly and helpful manner at all times.
- Process/ Input all reservation requests in the system received by phone or mail and from different reservation channels. Identify guest reservation needs and room assign accordingly.
- Be familiar with VIPs, room types and rates, availability, Billing, Hotel services and facilities, operational hours, ongoing promotions, local areas of interests and inform to guest accordingly.
- To ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
- To maintain and document any guest’s preference, profiles and complaints at Guest history record.
- He/She must be in compliance with account audit procedures and ensures accurate daily report of all income received and cashier float.
- Attends to guest’s complaints, inquiries and refers to Manager if he/she is unable to solve immediately.
- Arrange transportation (e.g., taxi, motor bike, shuttle bus) for guests, and record in advance for any transportation request as needed.
- Develop and maintain positive working relationships with guest and colleagues.
- Ensure proper use of the telephone etiquette.
- Maintain high standards of personal grooming and hygiene at all time.
- Ensure adherence to Company, Hotel and Department policies and procedures at all time.
- Perform any other duties as assigned by FOM.

Education/ Qualifications
- Proficiency in English (verbal and written)
- Computer literate in Microsoft and Easy FO or Opera will be advantage

Knowledge
- Knowledgeable of Local interest areas and how to recommend to guest

Experience
- 1 to 2 years’ experience in the same position or similar field

Skills and Personal Quality
- Well-groomed and presentable
- Ability to work under pressure and within the team
- Ability to take responsibility and adapt the situation
- Ability to focus attention on guest needs, remaining calm and courteous
- Ability to have proper communication skills, guest service skills and interpersonal skills are a must