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ERP Helpdesk Coordinator

FairDeal Co., Ltd
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
03 Dec 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  • Training to new ERP users
  • End user supporting
  • Cooperating with software vendor
  • Preparation and implementation for new opening stores (Roll Out)
  • Documentation for gaps between ERP system and organization operation requirements, to customize in next phase development
  • Checking stores backup and main database backup and schedulers
  • To assess and analyze the problem/issue, to study its impact and to advise on the proper supportive functions that are necessary.
  • To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
  • To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
  • To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
  • Answer, evaluate, and prioritize incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Record and log frequent users and applications issues to improve users training

Open To

New graduates

Job Requirements

  • Must have Knowledge of ERP systems
  • Any Graduate, B.C.Sc or B Tech (IT) are preferable.
  • Associate Degree in related discipline and 2 yrs experience is required
  • Working knowledge of office automation products, databases and remote control, and a good understanding of computer systems, mobile devices and other tech products.
  • Working knowledge of WAN and LAN to address network connectivity issues
  • Knowledge of the following: Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers, Spreadsheets – Excel, Access, MS Exchange, Word, Outlook, and Project.

What We Can Offer


Yearly Bonus
Yearly promotion
Ferry Provide (near pickup point)


• Problem Solving
• Planning & organizing
• Verbal Communication
• Written Communication
• Relationship Management
• Quality Orientation

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

We understand the concept of optimum distribution critical for our each and every brand success in the market. With Yangon as Headquarter and Mandalay - Upper Myanmar regional office and stock points/depots in Upper & Lower Myanmar, our sales & marketing strong hold of over 300 people are effectively servicing the Universal Outlets. Hospitals and Clinics Super Markets Department Stores Traditional Retail Stores Market Stalls Wholesalers Mini Marts Pharmacies Restaurants & Hotels Currently, We cover approx 70% of all outlets. We cover 95% of all modern trade outlets