1. Online support for customer ‘s problem

- Support customer via tele-communication: Email, Phone …

- Single contact point with Technical Center, Customer Care and Customer

2. Identify, diagnose, and solve problems

- Check detail customer problem, analysis and solve problem

- Co-operate with other team to solve problem for customer

3. Manage all of customer troubleshooting activities

- Receive, solve, feedback to customer about customer issues

- Make report about customer issues

4. Provides installation assistance, configuration for customer.

- Online support customer install or configure equipment

- Request another team support to setup 

5. Onsite support at customer site

- Onsite support for some Urgent case, difficult case, VIP customer.

- Co-operate with another team when onsite support.

6. Build KPI for troubleshooting

- Define KPI for Technical Center and Customer Care about complaint

- Monitor KPI about B2B complaint from Customer care department and Technical Center

- Make report monthly for KPI

7. Write document for users of frequently asked questions (FAQs), troubleshooting.

Collaborate with other technicians in creating

- Documentation for end users of frequently asked questions (FAQs)

-  Document for troubleshooting

1. Education/professional knowledge

• Educational background: Bachelor or Master of Engineering

Major: Electronics and Telecommunications/ Information Technology

• At least 1 year in technology field.

Good expression skills (speaking/writing to others easily understand watch you said/written).

• English: Good at listening, speaking, reading, writing. TOEIC ≥ 550 or equivalent.

Myanmar language: Mandatory. Prioritize the local candidates

• Making plan and time management.

Skills of analysis, summarization, document writing, report & result orientation.

• Skill of problem solving
• Good at team work
• Fluency in office software

Age: from 22 to 30