Receptionist (Hotel) in Yangon

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Receptionist (Hotel)

Industry Leading Company, Bahan | Yangon

Receptionist (Hotel)

Industry Leading Company

Receptionist (Hotel)

Industry Leading Company

Myanmar - Yangon

Bahan | Yangon

25 Dec 2020

Experience level

Entry Level

Job Function

Hospitality, Hotel, Tourism

Job Industry

Hospitality/Hotels

Job Type

Full Time

Job Description

A Big Opportunity for ...

Ensure the hotels group Brand Service standards are consistently practiced
Read the logbook and Check all of the room key.
Check the float money/ emergency float money (if the cashier not duty).
Check arrival list and departure list.
Check the BC room daily. Prepare for Walk in Data Base (monthly).
Check the fix assess list (monthly). Prepare for BC revenue (monthly).
Need to report exceptional information to Duty Manager.
Assist Duty Manager to prepare for the Front Office Duty Roster.
Check the key damage and report to duty manager.
(CRS) system (reservation and check in).
Prepare for Monthly report. Daily check email/reservation.
Put the reservation detail into Easy FO system.
Room assign for arrival (next day). Check arrival list with HO (daily). Double check for today arrival list.
Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.
Must be present at all times in the Reception area (except at handover times).
To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming .manner, ensuring an outstanding first impression and meeting all brand standards.
To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
To be aware of all services which is KMA hotels group Naypyitaw offers, inclusive of recreational, food and beverage, guest services, special events and promotions.
To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel.
To take a personal interest in all guests for the duration of their stay, ensuring their expectations of KMA hotels group Naypyitaw are exceeded.
To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings.
To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorized.
To check out all guests, Groups & Tours from the Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.
To be fully conversant with and operate the Hotel’s communication systems.
To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line.
To be fully conversant with and operate guest reservation systems.
To be fully conversant with the Hotel Emergency and Evacuation procedures .
This position includes night shift work as well as early and late shifts on a rotating basis.
Ensure grooming is in line with the Hotel policy.
Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.
Must know all hotel products and services and actively recommend to our guests.
Ensure that there is a thorough hand over at the completion of each shift.
Any other duties assigned by Front Office Management and Supervisors.

Open To

Male/Female

Job Requirements

Bachelor Graduate
Possess good understanding and knowledge in document control and management
Pleasant personalities, mature, with good written and verbal communication and interpersonal skills
Able to work fast under pressure and pro-active and highly resourceful
Professional, mature with an attention to detail is preferred
Abilities to multi-task and work independently
Proficient in MS Word, Excel and Powerpoint applications is highly preferred

What We Can Offer

Benefits

Rewards for over performance

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with team

Career Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees