● Identify and follow up on sales opportunities online , on site ( events ,education fairs and so on ) and off site according to strategic plan ● Identify and understand customers’ needs and provide solutions on how our services can address them . ● Process sales through to full payment. ● Provide ongoing support to customers with customer service department ● Respond to customer enquiries as needed. ● Record information as required and maintain accurate records. ● Ensure important information is transmitted to relevant staff and departments ● Strong awareness of working field and adapt to evolving market trends
Operational Management Oversee daily operations across Student Service, Local Teaching, and Sales & Marketing teams. Ensure all departments follow SOPs, quality standards, and company policies. Monitor attendance, punctuality, and performance of operational staff. Identify operational gaps and implement improvements. Coordinate with academic and admin teams to ensure smooth class operations, scheduling, and student flow. People & Performance Management Monitor team KPIs and ensure targets are met (student satisfaction, retention, conversion, teaching quality, response time, etc.). Conduct regular check-ins, coaching sessions, and performance evaluations. Coordinate with HR on hiring, onboarding, and training for operational staff. Build a positive work culture and improve teamwork across departments. Student Experience & Service Quality Ensure a high standard of student service and communication. Handle student complaints and resolve issues promptly. Track and improve student satisfaction metrics Ensure timely and accurate student communication, registration, and support processes. Academic Operations Oversee scheduling, teacher allocation, and class capacity management. Ensure teaching materials, rooms, and equipment are well-prepared and maintained. Sales & Marketing Coordination Ensure the Sales Team follows processes for leads, follow-up, conversion, and reporting. Review daily sales performance and provide operational support where needed. Coordinate with marketing for events, promotions, and academic activities. Reporting & Administration Prepare weekly and monthly operational reports for SBDM. Track budgets, expenses, and operational resources..
● Identify and follow up on sales opportunities online , on site ( events ,education fairs and so on ) and off site according to strategic plan ● Identify and understand customers’ needs and provide solutions on how our services can address them . ● Process sales through to full payment. ● Provide ongoing support to customers with customer service department ● Respond to customer enquiries as needed. ● Record information as required and maintain accurate records. ● Ensure important information is transmitted to relevant staff and departments ● Strong awareness of working field and adapt to evolving market trends
Recruitment & Appointment Support Coordinate recruitment processes in line with government norms and guidelines. Assist in document verification and liaison with the education department for staff appointments and transfers. Staff Record Management Maintain updated service records for teaching and non-teaching staff. Handle data entry into HRMS or government-mandated software platforms. Attendance & Leave Administration Monitor biometric/manual attendance systems. Process casual, medical, and other types of government-sanctioned leaves. Payroll & Salary Support Prepare monthly salary statements in coordination with the accounts department. Manage records for GPF, NPS, salary advances, and deductions. Statutory Compliance & Reporting Ensure adherence to state education department rules and labor laws. Submit necessary reports to authorities (e.g., staff strength, leave summaries, vacancy status). Grievance Handling & Communication Serve as the point of contact for staff queries related to service matters. Coordinate official circulars, notifications, and HR policy communication. Appraisal & Promotion Processes Assist in performance appraisal coordination and promotion documentation. Maintain confidential records of staff evaluations. Training & Capacity Building Coordinate teacher training and staff development programs as directed by the department or school management. Any other responsibility assigned by HOD/Management time to time.
Key Responsibilities: 1. Accounting & Financial Reporting Prepare and review monthly, quarterly, and annual financial statements. Maintain accurate general ledger accounts and ensure timely reconciliation. Monitor and record all financial transactions in accordance with accounting standards and company policies. Review journal entries, accruals, and adjustments. Support consolidation and reporting requirements for RVi Group. 2. Budgeting & Forecasting Assist in preparing annual budgets and quarterly forecasts. Support department heads in understanding financial performance versus targets. 3. Accounts Payable & Receivable Management Oversee daily accounting operations including AP, AR, and bank reconciliations. Ensure timely payment to vendors and collection from clients. Review supporting documents and ensure accuracy before posting or payment approval. 4. Compliance & Audit Ensure all accounting practices comply with Myanmar Financial Regulations, Tax Laws, and RVi Group standards. Prepare audit schedules and coordinate with internal and external auditors. Support in maintaining accurate tax records and ensure timely tax filings (e.g., WHT, Commercial Tax, Income Tax). 5. Internal Controls & Process Improvement Strengthen internal control systems to safeguard company assets. Identify areas for process improvement and recommend practical solutions. Ensure proper documentation and filing of all financial records. 6. Team Support & Coordination Supervise and guide junior accounting staff. Collaborate closely with HR and Admin teams on payroll, staff reimbursements, and related matters. Support Line Manager in management reporting and decision-making.
Key Responsibilities: ✅ Develop and execute digital marketing strategies for Study Abroad programs. ✅ Create and manage engaging social media content (Facebook, TikTok, LinkedIn, Instagram, etc.). ✅ Design and produce promotional materials, advertisements, and event flyers. ✅ Plan, organize, and promote education fairs, info sessions, and marketing events. ✅ Conduct market research and analyze marketing performance metrics (engagement rate, reach, conversion, etc.). ✅ Collaborate with internal teams to ensure consistent brand messaging across all marketing channels. ✅ Handle administrative and coordination tasks related to marketing activities.
Key Responsibilities: Counsel students on suitable education pathways based on their academic background and career goals. Provide accurate information on international universities, programs, and admission requirements. Assist with university applications, visa processes, and document preparation. Maintain regular follow-up with students to ensure completion of application steps. Liaise with partner institutions and maintain up-to-date program information. Support marketing efforts including school visits, info sessions, and webinars. Maintain student records and prepare weekly reports.
Position Overview : The role of Student Service Officer (B2B) at Edulink English Language Centre involves managing student enrollments, coordinating with various departments, and ensuring exceptional service to students and clients. Key Responsibilities: ● Student Enrollment Management: Accurately input and monitor student enrollment data, assisting with re-enrollment processes as needed. ● Interdepartmental Coordination: Collaborate effectively with departments such as sales, teachers, finance, HR, and study abroad to ensure seamless operations. ● Client Interaction: Greet visitors, guests, and potential clients warmly, addressing inquiries and concerns promptly. ● Placement Test Organization: Plan and oversee placement tests at the center when required. ● Issue Resolution: Handle customer issues and complaints in accordance with company policies. ● Administrative Support: Assist with specialized processes, including certificate printing and organizing graduation ceremonies. ● Center Operations: Open and close the center according to the work roster, ensuring a welcoming environment.