Position Overview: The role of Student Service Officer (B2B) at Edulink English Language Centre involves managing student enrollments, coordinating with various departments, and ensuring exceptional service to students and clients.

Key Responsibilities:

● Student Enrollment Management: Accurately input and monitor student enrollment data, assisting with re-enrollment processes as needed.

● Interdepartmental Coordination: Collaborate effectively with departments such as sales, teachers, finance, HR, and study abroad to ensure seamless operations.

● Client Interaction: Greet visitors, guests, and potential clients warmly, addressing inquiries and concerns promptly.

● Placement Test Organization: Plan and oversee placement tests at the center when required.

● Issue Resolution: Handle customer issues and complaints in accordance with company policies.

● Administrative Support: Assist with specialized processes, including certificate printing and organizing graduation ceremonies.

● Center Operations: Open and close the center according to the work roster, ensuring a welcoming environment.

Qualifications:

● Bachelor's degree preferred.

● Strong command of English.

● Proficient in computer applications.

● Excellent interpersonal skills.

● Ability to work both independently and as part of a team.

● Prior experience in education or customer service is advantageous.