Liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs.

Provide required support to the reporting management when attending on the IT risks and audit compliance related activities.

Provide application support for overall system testing process as necessary.

Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc.

Ensure applications are developed and transferred to production environments in compliance to the AIA standards.

Provide technical support in troubleshooting the application related issues.

Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities.

To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions.

To review Business Scenario and test scripting in ensuring they are in line with the business requirements.

To conduct the review sessions with the users to ensure acceptance and signed off by users.

To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing.

To identify potential risks and to suggest mitigation action.

To proactively escalate potential concerns or issues for management attention and decision.

Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline.

Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.

Maintains overall security of the data privacy and network to ensure proper compliance in place.

Ensures high availability of critical business systems/applications.

Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements.

Support the Head of Application / CTOO in all aspects of discipline and as when required.

To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline.

To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline.

To raise and escalate all incidences and issues timely for resolution.

Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines.

To ensure end-user support have the correct controls in place to protect from all significant external and internal threads.

To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.