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Business Collections Officer (SME)

Yoma Bank
သံလျင် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
17 Dec 2021
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Business Collections Officer (SME)

Yoma Bank

Business Collections Officer (SME)

Yoma Bank
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

  • To at all times comply with Yoma Bank’s Code of Conduct, Policy & Procedures
  • To effectively use the Yoma Bank’s core systems including FBE & CMC by acquiring the required levels of knowledge in these systems
  • To use these systems and particularly CMC to accurately manage customer queries about their accounts that are in arrears
  • To work 100% of delinquent accounts assigned to the individual collector within the agreed timeframes
  • To sure analyze the NPL forecasting about SME
  • To act account review with Senior Manager/Manager Collections twice in month
  • To achieve the agreed contact rates with customers who have accounts in arrears
  • To achieve the agreed number of customer meetings with products that require face to face customer collector interactions
  • To achieve the agreed call rates with customers who have accounts in arrears
  • To achieve the agreed promise rates with customers who have accounts in arrears
  • To achieve the agreed kept promise & rate
  • To achieve the agreed cash collected as % of total arrears on assigned accounts
  • To effectively follow up customers who have broken agreed promise to repay on accounts in arrears
  • To resolve customer disputes within Yoma Bank policy and procedure
  • To maintain all required reports including productivity files & CMC system
  • To undertake meeting to customers with accounts in arrears as required from time to time
  • To undertake external filed calls to customers with accounts in arrears as required from time to time
  • To undertake SPA/GP transfer process & collateral transfer process with branch about NPL client
  • To undertake mortgage submission process
  • To be punctual & timely in work attendance
  • To always act as an effective and positive team member
  • To follow Yoma Bank’s dress Code

 

Open To

Male

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor's Degree
  • Minimum 3 years working experiences in Operations/ Banking industry 
  • To understand the calculation of payments interest & penalties on all Yoma Bank credit Products
  • To understand relevant Myanmar CBM rules & regulations
  • Work experience in a financial institution
  • Knowledge of Collections & Recovery Operations
  • Working proficiency in English and Burmese

What We Can Offer

အက်ိဳးအျမတ္

- Annual Performance Bonus
- OT Payment
- Uniform provided

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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