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Contact Center Engineer

KBZ Bank
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
22 Jan 2019
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
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Contact Center Engineer

KBZ Bank

Contact Center Engineer

KBZ Bank
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

 Executes technology initiatives for contact center which includes but not limited to chat, email, call recording, outbound dialling, inbound IVR, SIP trunk and etc
 Applies troubleshooting procedures in an effort to resolve Technical problems in contact center such as system upgrading and repairing of equipment as required
 Ensures SLAs are met or exceeded for technology changes, enhancements and projects
 Conducts business and technical requirements analysis, testing and execution in support of internal stakeholders
 Supports team members for contact center application and service issues
 Conducts training to internal stakeholders for maintenance of operation equipment
 Maintains call flow documentation.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in computer science or equivalent.
• Minimum 2 years of experience in software operations and infrastructure support of contact center environment or equivalent
• Certifications in Microsoft (MCSE), Microsoft Server, Enterprise Call Recording platforms would be an added advantage
• Proven ability to work under stress and meet deadlines
• Ability to work independently with little supervision as well as ability to work effectively as team member.

What We Can Offer

အက်ိဳးအျမတ္

Rewards for over performance

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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