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Customer Care - Team Manager

MPT - Myanma Posts & Telecommunications
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
09 Oct 2017
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
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Customer Care - Team Manager

MPT - Myanma Posts & Telecommunications
ရန်ကုန်တိုင်း

Customer Care - Team Manager

MPT - Myanma Posts & Telecommunications
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
09 Oct 2017
Verified
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

Service Support
> Provide call center with service and operational information as well as FAQs
> Obtain customer feedback from different channels and monitor service trends
> Align with Marketing and Sales Departments and ensure all customer care channels fully understand services available

Voice of Customer
> Collect, track and analyze voice of customers
> Report to management and share VOCs internally
> Set rules of handling complaints
> Work with other departments in order to improve and find solutions

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Ability to perform planning for operation in line with services & products, business process management & improvement, making materials
Experience in mobile business or call center management preferred
Able to make plans for events, managing vendors, managing projects
Good at total service management
Good communication skills
Ability to perform data collection of VOC, data analysis, making report materials
Strong skill with big data is preferred (Excel & Access)

What We Can Offer

အက်ိဳးအျမတ္

Ferry Transport
Health Insurance
Performance Bonus

ထူးျခားခ်က္မ်ား

An awesome company
- Join a winning team
- You can make a difference

အခြင့္အလမ္းမ်ား

Opportunities for promotion
- Possbility for job training
- Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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