MMR
English
Customer Service Executive
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
An Exciting Opportunity for ...
Effectively manage large amounts of incoming callsMainly answer phone calls professionally and handle customer complaints(Both technical ans non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolutionkeep phone call records exactly and timely with excel and report to relevant department daily,weekly and monthly via mail at every morning .Identify and assess customer's needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools.Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer's feedback.Customer Service Management & SLA ManagementFollow communication procedures, guidelines and policiesTo do tasks given by Supervisor, Manager and others immediate duties depend on condition.
Open To
လိုအပ္ေသာအရည္အခ်င္း
Minimum (1) year expedience in Hardware / Network Installation and Troubleshooting.Must have able to use MS office tools and sufficient skill must have in public relation.Any graduatedMust have English 4 skillsGood customer service skills
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
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