Maintain the center operation process flow as per SOP

To arrange the duty assignment plan

To train staff in effective customer service strategies to maintain the customer services standard, KBZPay products, available banking non-financial services.

To prepare and report daily, monthly the consolidated KBZPay Center activities, operations reports, etc to the respective territory lead.

To manage the budget, expenses, inventory control, usage generator, and other related documentations and record

Manage cash flows activities & liquidity support

To organize all the equipment in the office and to provide the necessary equipment

To develop personal growth opportunities of all staffs

To accomplish our KBZ-Pay center objectives by managing staff; planning and evaluating the activities.

To ensure that customers are satisfied with provided customer service 

To ensure that KYC update/edit staff are following the standard operation procedure

To provide and ensure a safe working environment for employees and customers

To listen employee feedback and recognize employee strengths and weaknesses

To maintain the communication between KBZpay centers and related branches

To ensure to to achieve the monthly NPS score

Conduct proper duty assignment for cross selling of available banking non-financial services to customers 

Able to be relocated / reassigned to other KBZPay centers when necessary within same region

Maintain the center operation process flow

Excellent management and supervisory skills.

Excellent verbal and written communication skills.

Extensive knowledge of customer service procedures and principles.

Organized with attention to detail.

Good listening and communication skill

Accountability

Team work

Ability to coach and mentor customer service representatives.

At least three years experience of providing the service to the public

At least Bachelor's degree graduated with any specific majors

Previous experience in a supervisory role preferred.