Head Of Operations, Customer Services

KBZ Bank

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Head Of Operations, Customer Services

KBZ Bank, | ရန်ကုန်တိုင်း

Head Of Operations, Customer Services

KBZ Bank

ရန်ကုန်တိုင်း

Head Of Operations, Customer Services

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

06 Feb 2018

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

-• Directs execution of the overall service quality of Customer Service and ensures that agreed KPIs are met and SLA’s are adhered to.
-• Managing the daily running of Customer Service, including implementing strategies and development of best practices for Customer Service management and operations.
-• Directs execution of quality management training programs for the Virtual Branch.
-• Maintains and improves Customer Service operations by monitoring the performance of Virtual Teller.
-• Ensures process improvement and quality assurance of Customer Service.
-• Provides training and onboard new Virtual Teller.
-• Retaining Virtual Teller through ongoing motivation and coaching.
-• Prepares Customer Service performance report by collecting, analyzing and summarizing data
-• Keep abreast with up-to-date knowledge of emerging trend in Customer Service operations management.
-• Ensures effective resource planning through staff recruitment

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

- Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
- At least 10 year(s) of working experience and managing a large team in the related field is required for this position.
- Experience working in Customer Service Center of banking / financial services would be an added advantage.
- Ability to command both spoken and written in Myanmar and English.
- Strong knowledge in Microsoft Office and Customer Service related applications.
- Possess strong problem solving skills, leadership, professional maturity, communication skills and ability to work independently.

What We Can Offer

အက်ိဳးအျမတ္

Rewards for over performance

ထူးျခားခ်က္မ်ား