Purpose: Responsible for revenue generation, and penetration strategies, overseeing and managing the fintech division's operations

Responsibilitiess:

• Develop and implement efficient operational processes and procedures to ensure the smooth functioning of the fintech division
• Monitor and optimize operational performance, including key metrics, to identify areas for improvement and drive operational efficiency
• Collaborate with cross-functional teams to streamline processes, enhance productivity, and ensuring high-quality service
• Develop and implement optimization plans to improve processes, reduce costs and enhance customer experience
• Investigate root causes of metric deviances, customer complaints and operational problems. Lead incident management and develop solutions to prevent recurrences.
• Drive key operational metrics such and Identify improvement opportunities
• Continuously monitor and analyze operational metrics to identify issues, risks and actionable insights.Create effective dashboards and reports
• Handle queries, incidents and problems resolution and maintain service levels
• Monitor, review and analyse MFS relevant distribution networks
• Lead and motivate a team of operational staff
• Set KPIs and OKRs for the team based on operational targets. Ensure targets are met through coaching, training and performance management
• Focused on continuously enhancing the customer experience through improvements in operations.
• Monitor and ensure compliance to best-in-class fraud management standards, policies, and procedures
• Provide audit reports for both Internal & External Audits
• Support security audits and fraud risk assessment studies
• Setup & ensure execution of processes to closely monitor all agent / merchant / aggregator related suspicious & fraudulent transactions, in coordination with Revenue Assurance.
• Define & execute appropriate clawback policies
• Lead daily platform operational tasks enhancements for business requirements to ensure platform functions are running according to business requirements and improve daily tasks
• Identify new platform feature enhancements, and collaborate with platform vendor for fast & seamless implementation
• Provide effective leadership and guidance to a team of professionals, fostering a collaborative and high-performance work environment
• Project manage the on-boarding of new partners and clients, including liaising with IT to set up and support product and client integration
  
   

• Bachelor's degree in Business, Finance or relevant field.
• 5 – 8 years of Total working experience in Mobile Finance Service Industry or Telecom Sector.
• Detailed understanding of the MFS Industry, trends, Marketing Tactics, and operations processes.
• Understanding of regulatory rules and regulations.
• Strong experience in operations.
• Excellent leadership and communication skills, with the ability to build strong relationships with stakeholders at all levels
• Strong analytical and problem-solving skills.
• Detailed and result-oriented approach.
• Proven track record of driving operational metric improvement.
• Excellent communication skills and ability to lead and mentor a team.