Senior Customer Service

RMA Myanmar

မရမ်းကုန်း | ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Senior Customer Service

RMA Myanmar, မရမ်းကုန်း | ရန်ကုန်တိုင်း

APPLY HERE

Senior Customer Service

RMA Myanmar

ရန်ကုန်တိုင်း

APPLY HERE

Senior Customer Service

RMA Myanmar

Myanmar - ရန်ကုန်တိုင်း

မရမ်းကုန်း | ရန်ကုန်တိုင်း

09 Jul 2025

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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

မော်တော်ကားထုတ်လုပ်ရောင်းချမှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

Manage all customer inquiries, reservations, and booking confirmations promptly and professionally, ensuring a seamless experience from initial contact to final documentation.
Provide 24/7 hotline support, including after-hours and weekend coordination of vehicle deliveries and collections to meet customer needs and emergencies.
Can be communicated in English (written and verbal) with both international and corporate clients, serving as the primary point of contact for VIP accounts and escalated concerns.
Address customer queries and complaints with a solution-oriented approach, escalating critical issues as needed to ensure service recovery and client satisfaction.
Collaborate with the Sales team to support lead conversion, finalize contracts, and generate new corporate sales opportunities, contributing 10–20% to overall sales performance.
Maintain accurate records of bookings, customer interactions, fleet availability, and internal documentation, ensuring timely updates in both online booking platforms and CRM software.
Prepare and issue accurate invoices for short-term rentals, ensuring billing consistency and timely delivery to clients.
Monitor vehicle availability and coordinate with the operations team/fleet team to update fleet control sheets and status records regularly.
Prepare and present daily, weekly, and monthly performance reports related to bookings, sales, and customer service metrics.
Continuously review and improve booking processes to drive operational efficiency and enhance the overall customer experience.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Any Bachelor Degree Holder
Proven experience in customer service or reservation handling in the car rental, hospitality, or travel industry.
Excellent communication in both English and Myanmar.
Willingness to work flexible hours, including nights, weekends, and public holidays as part of a 24/7 support rotation.
Strong multitasking, coordination, and problem-solving skills.
Familiarity with booking software, CRM systems, and Microsoft Office Suite.
A proactive, customer-focused mindset with attention to detail.

What We Can Offer

အက်ိဳးအျမတ္

* Attractive Salary
* Transportation & Phone Bill Allowance Provided
* Annual Performance Bonus
* Annual Increment
* Health Insurance

ထူးျခားခ်က္မ်ား

* Fun working environment
* Multinational Organization
* International standards

အခြင့္အလမ္းမ်ား

* Learning new skills on job
* Promotion Opportunities

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