• Recommend improvements to existing T24 technical and business processes in order to meet the Bank/MFI requirements.
• Provide technical support to reconciliation of the data, overall management with various counterparts for data resources, analysis, and oversight of all programme operations data.
• Participate in the design and testing of the T24 Core Banking Application System.
• Create test plans, test cases, test scripts and perform technical unit testing.
• Work with existing systems to track and manage Change requests and user issues.
• Administering and managing the integration of T24 Core Banking Application with external components such as third-party applications or tools.
• Make sure to understand COB (Close of Business) administration and troubleshooting including Year End, Month End, Daily COB Support and optimization.
• Coordination with T24 on updates - patches, releases, and fixes for the resolution of issues including real time and COB related.
• Make sure to provide T24 technical training for all operational staff country wise if necessary.
• To understand the ticket reporting system such as developing a JIRA service desk portal using standard JIRA functionality.
• Familiar with the ERP cloud system and able to assist user’s requirement as running at the L1 support.
• Undertake other tasks as reasonably required by the IT Head and/or IT Manager.

Additional Responsibilities

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
• Adapt and support to achieve Company's mission in terms of the social performance management objectives as well as the financial performance through its high valued workforce

• A bachelor degree is required
• At least 3 to 5 years’ experience in the related role preferable in Microfinance/ Financial Services industry
• Willing to travel at various operating areas (compulsory required)
• Proficient in MS Office, Google Suites and related Tools
• Good knowledge, experience and understanding to support the Digital Field Application (DFA) across the country wise.
• Domain knowledge area of the IT applications and systems for MFI environment will be considered as plus
• Demonstrated understanding of IT Management and Change Management
• Good Social relationship and Communication skills with all levels
• Passionate about working for the people living in poverty