ROLE PURPOSE 

This role is responsible for Reporting & Governance for Credit Care and Recovery Department focusing on governance framework and strategic alignment functions. The role plays a critical part in enhancing the department's operational effectiveness by ensuring timely, accurate reporting, maintaining and updating governance documents (DOA, SOPs, guidelines), and strategy enhancements to align with recovery strategies. The role also contributes to process improvement initiatives and provides analytical support across the full collections’ lifecycle. 

KEY RESPONSIBILITIES  

• Draft, update, and enforce Standard Operating Procedures (SOPs) for collections, recoveries, and collateral valuation management. 
• Translate regulatory requirements related to collections into operational policies. 
• Monitor compliance with central bank regulations, consumer protection laws, and internal policies within the department. 
• Monitor performance trends, KPIs, and NPL indicators, and raise early warning signals while identifying the process gaps and variations. 
• Updating KPI dashboard to ensure recovery effectiveness and process adherence. 
• Implement control measures to reduce operational and reputational risk. 
• Continuously assess and improve workflows to boost efficiency and customer fairness benchmark against industry best practices. 
• Ensure consistency and compliance across the department. 
• Coordinate with stakeholders across the organization, including within divisions and departments, to ensure alignment and achieve desired outcomes and deliverables. 
• Develop, maintain, and periodically review Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), Delegations of Authority (DOAs), internal guidelines, and policies to ensure relevance, compliance, and operational effectiveness. 
• Ensure adherence to governance and internal control standards in all collection activities and processes. 
• Responsible for streamline and enhance workflow, process documentation and governance. 
• Identify inefficiencies or control gaps in collections processes and propose actionable improvements. 
• Coordinate and set up NPL Committee monthly, and track, execute and follow-ups on action items arising from NPL Committee. 
• Other tasks assigned by Line Manager and HOD if necessary. 

Education & Special Training  

• Bachelor’s/ Master’s degree in business administration, Finance, or related discipline;

Experience 

• 5 years of working experience with a minimum of 3 years of working experience in the Banking and Finance Industry or 2-3 years of experience in governance and policy-focused role. 

• Experience managing SOPs, DOA, and department-level governance frameworks.

Knowledge & Skills  

• High proficiency in Microsoft office suite. 
• Project management and coordination. 
• Good management skills including relationship management and people management skills.
• Good reporting and analytical skills.

Languages 

• Excellent communication in Burmese and English. 
• Good English and Burmese writing skill.