Customer service, KYC change process , complaints management, supervisory if needed

• To check and update the information in KYC update and Booking data Sheet

• To ensure that customers are satisfied with provided customer service

• Monitor the KYC change process.

• Support the bank side (Maker- Checker), SPportal, Sparrow Ticketing for KYC change process

• Ensure the effective communication between stakeholders bank side (Maker-Checker), KBZPay side & KBZPay call center 

• To ensure to comply the SOP of flextube, SPportal, Sparrow system and follow the instructions from the Flextube, SPportal, Sparrow Lead.

• Arrange floor plan for customer convenience (together with bank side at center sharing space with branches)

• To perform all of duties assigned by supervisor

• To train staff regarding their individual needs for work operation.

• Handle complaints and provide appropriate solutions for customer satisfactory

• Conduct the cross selling by offering the other non-financial banking services such as mortgage, mobile banking applications, etc

• Assist the Supervisor (Center In-charge) for record the datas, related reports, and others

• Able to be relocated / reassigned to other KBZPay centers when necessary within the same region

• Accuracy on the process

• To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence

• Strong experience on customer service

• Good listening and communication skill

• Clear communication skill

• Taking responsibility

• Patience

• Team work

• Resilience on dealing with unexpected complaints 

• At least one or two years experience of providing the service to the public

• At least graduated with any specific majors