The role holder is responsible for the process by which employees receive their salary accurately and timely. Payroll operators collect and enter information related to employees in designing system. Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and assistant to customer. Providing real-time scheduling support by booking appointments. Report directly to DVCGM.

• Perform payroll operations for business employers, organizations, associations and to their employees. Manage workflow & ensure all payroll transactions are paid on time & accurately
• Check, verify and carry out approval processes as Authorizer
• Execute reconciliation processes and validate transactions & transaction reports
• Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information.
• Prepare routine and ad-hoc reports, presentations and responses to ensure stakeholders receive relevant accurate and timely information.
• Maintain and improve daily BAU of the business
• Helping to create and implement new policies, procedures, and strategies to improve efficiency and productivity
• Resolving customer complaints in person or via phone and mail
• Develop new business support flow for new projects/products
• Prepare & implement Operation SOP & User manuals documentations
• Empower & train team members to improve their capacity, capability and skills
• Leads reengineering of the key processes, with the aim to remove redundancy, increase automation for manual operations and implement best practice whenever viable

• Bachelor's Degree in Business Administration, or related
• Minimum 1-2 years’ experience in Customer service or Consumer operation
• Excellent Analytical thinking, proactive and creative
• Strong Teamwork & excellent interpersonal skills
• Effective negotiation, excellent communication and presentation skills
• Strong knowledge of Excel, PowerPoint and call center tools
• Good command in English

• Minimum 3 years experience.

• Ability to process basic functions and formulas in Microsoft excel.

• Knowledge of payroll information requires.