This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner.

• Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution.
• Provide technical support to team members regarding portal issues, network issues and all the related tech side issues.
• Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.
• Manage daily work schedule to ensure sufficient operations coverage.
• Work with IT team, Network team and able to follow instruction.
• Collaborating with third party or vendors as an Operation side Technical support.
• Conducting electrical safety checks on devices.
• Additional support to Service Operation and other related verticals.
• Able to work in flexible working environment (5 days per week).
• Share Monthly/weekly reports/Presentation to show overall performance of the technical failures.
• Propose technical solution and digitalisation aspects.

• Strong communication and interpersonal skills and the ability to build and maintain relationships
• Must understand Application, platforms, technical correlation.
• Ability to analyse and solve problems quickly
• Must be self-motivated, flexible and able to manage several jobs at one time
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Technically innovative.
• Equipped with technical skill.

• Possess at least a Bachelor Degree in IT or at least 2 years proven working experience in same role.

• Experience working in IT firm, Tech vendor support services would be an added advantage.