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VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE
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VOC Monitoring And Evaluation Officer

KBZ Bank
ရန်ကုန်တိုင်း
APPLY HERE

VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

  • The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Monitor Daily ticket flow
  • Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J)
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Prepare and provide periodic reports (daily/monthly)
  • Other duties as assigned.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • 3-5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Prefer call center experience
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office

What We Can Offer

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးျခားခ်က္မ်ား

International Standard
Leading Bank in Myanmar

အခြင့္အလမ္းမ်ား

Possibility for job training
Learn new skills and techniques
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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