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Voice Of Customer Manager
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
An Exciting Opportunity for ...
Manager/Senior Manager, Voice of Customer (VoC)
Job Purpose:
Voice of the Customer (VoC) Manager/Senior Manager is responsible for collecting VoC, analyzing and highlighting customer facing issues to internal business teams and establish a clear understanding of how to use the VoC/customer insight effectively to improve overall customer experience. Jobholder will work on implementing and managing continuous improvement and Voice of the Customer (VoC) feedback mechanisms including generating and visualizing insights (e.g., reporting, dashboards). Reporting to the Head of Customer Journey Management, he/she will work on ensuring that each of the customer interaction points is capturing information relating to the customers satisfaction.
Principle Accountabilities:
Open To
လိုအပ္ေသာအရည္အခ်င္း
Required Skills & Experiences:
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
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