In the engagement manager role, Responsible for the overall client experience with the organization and the products and services it provides. Work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.

• Provide required product training clients and respective users.
• Ensure after-sale activities to address any gaps left in both pre-sales and sales activities.
• Provide support to address clients’ issues related to the use of System Portal.
• Handling inbound calls and explaining the overall process for payroll services. And then, assign it to Salesperson.
• Communicate monthly and always take care of customers needs and conveniences.
• On the day of payment, quickly check the files of portal that come from customers and sales managers.
• Complain handling and solving the urgent issue of Portal.
• Monthly Update payroll profile and analysis for payroll trend.
• Monthly dropped list follow-up and engagement for existing clients.
• Prepare monthly report for details of dropped customers and existing customers.

Additional Task

• Internal Payroll product training for new Sales Team members.
• Planning monthly tasks for Engagement workflow.
• Supporting Management Report.
• Managing my team member what they need, their tasks, and training.
• Arrange a knowledge-sharing section for Sales & Engagement team related to the Payroll Process.
• Prepare Monthly reports MD Report, Dropped Report, New Client Data Report, Engagement Team Report, New Sales Achievement Report.

• Bachelor Degree or Professional Degree in business management, Sales and Marketing or equivalent.
• Minimum 3 years proven working experience in a relevant role.
• Excellent communication skills.
• Showcase good written and oral communication skills in Myanmar and English
• Self-motivated with result driven approach
• Excellent knowledge of MS Office
• Thorough understanding for after sales and engagement techniques
• Fast learner and passion for sales.
• Aptitude in delivering attractive presentations.
• Merchant segmentation and targeted market approaches Events Management.