An Exciting Opportunity for ...
Position Purpose
To support the overall management and coordination of Ambassador Operations across both campuses, ensuring smooth, safe, and efficient daily school operations. The Assistant Manager will provide leadership to the Ambassador team, coordinate operational activities, resolve day-to-day issues, and ensure that services are delivered in accordance with school standards and procedures.
Key Responsibilities
A. Team Management & Supervision
- Support the Ambassador Manager in managing the Ambassador team across both campuses.
- Allocate daily duties and responsibilities based on operational requirements.
- Monitor staff attendance, performance, punctuality, and work standards.
- Provide guidance and support to new and existing team members.
- Identify staffing gaps and operational challenges and report them to management.
- Assist with staff training, onboarding, and performance follow-up.
B. Two-Campus Operations
- Coordinate daily operational requirements between Bahan and Hlaing campuses.
- Ensure both campuses receive appropriate operational support.
- Monitor the movement and allocation of staff, vehicles, equipment, furniture, and other operational resources.
- Coordinate with relevant departments to ensure smooth daily operations.
- Support the implementation of operational procedures consistently across both campuses.
C. Daily School Operations
- Oversee daily operational activities and ensure they are completed on time.
- Follow up on classroom setups, events, activities, transportation, cleaning, facilities, and other operational requirements.
- Respond promptly to urgent operational issues.
- Coordinate with Facilities, Security, Cleaning, Transportation, Procurement, Finance, Admissions, and other relevant teams.
- Ensure operational requests from teachers and departments are properly followed up.
D. Transportation & Student Support
- Support the coordination of school bus and transportation services.
- Monitor daily pick-up and drop-off operations.
- Coordinate with drivers, bus monitors, and relevant staff regarding transportation issues.
- Assist with resolving transportation-related concerns and communicating updates to relevant stakeholders.
- Ensure transportation procedures and safety requirements are followed.
E. Facilities & Maintenance Coordination
- Monitor and follow up on maintenance, repair, cleaning, and facility-related requests.
- Coordinate with the Facilities/EXERA teams and external vendors when required.
- Conduct regular checks of operational areas and report issues requiring attention.
- Follow up on outstanding maintenance works until completion.
- Escalate major or urgent facility issues to the appropriate manager.
F. Events & School Activities
- Support the planning and execution of school events, meetings, orientations, open houses, and other activities.
- Coordinate room setups, furniture, equipment, transportation, cleaning, security, and other logistical requirements.
- Ensure operational preparations are completed according to agreed timelines.
- Provide on-site operational support during major events when required.
G. Communication & Coordination
- Act as a key communication point between the Ambassador team and other departments.
- Communicate operational updates clearly and promptly.
- Attend meetings and provide updates on ongoing operational matters.
- Maintain good working relationships with teachers, staff, parents, vendors, and external service providers.
- Escalate issues appropriately when they are beyond the Assistant Manager's authority.
H. Reporting & Follow-Up
- Maintain records of operational issues, requests, incidents, and completed tasks.
- Prepare regular updates/reports for the Ambassador Manager and/or School Leadership.
- Track outstanding tasks and ensure timely completion.
- Identify recurring operational problems and recommend practical solutions.
- Assist in reviewing and improving operational procedures.
Decision-Making & Authority
The Assistant Manager is expected to:
- Reallocate Ambassador staff based on operational priorities.
- Coordinate immediate solutions to operational issues.
- Escalate financial, safety, staffing, or policy-related matters requiring management approval.
- Recommend improvements to operational processes and team structure.
- Take ownership of assigned operational matters from initial request through completion.