To support the effective planning, monitoring, and optimization of the agent and merchant network by ensuring accurate capacity tracking, timely issue escalation, and smooth coordination with regional teams. The role strengthens daily operational readiness through data‑driven monitoring, compliance checks, and consistent reporting that enables the Capacity Management Lead to make informed decisions.

• Support daily capacity monitoring by tracking agent/merchant activity, float levels, and liquidity status across assigned regions.
• Identify and escalate capacity gaps such as low‑float areas, inactive agents, or coverage shortages to the Capacity Lead for timely action.
• Coordinate with regional teams to ensure accurate data collection, proper documentation, and readiness for operational requirements.
• Maintain capacity dashboards and trackers with up‑to‑date performance metrics, compliance status, and regional capacity insights.
• Assist in resource deployment by helping plan agent/merchant support, training needs, and field interventions.
• Ensure compliance adherence by checking onboarding documents, operational standards, and reporting irregularities.
• Prepare weekly and monthly reports summarizing capacity trends, issues, and recommendations for improvement.

• Bachelor’s degree or associates with experience in the field.
• Minimum 3 years in related field.
•  Previous experience in strategic planning or capacity management in Mobile Financial Services Sector
• Ability to analyse data and create and review processes