Channel Relationship Officer

(Customer Relation Officer)

KBZ Bank

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 123

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Channel Relationship Officer

KBZ Bank, ကမာရွတ် | ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Channel Relationship Officer

KBZ Bank

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Channel Relationship Officer

(Customer Relation Officer)

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

12 Nov 2025

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Great Opportunity for ...

Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches
Implement the outcomes of all initiatives and campaigns to internal and external service
Prepare analytical report based on the outcomes and collaborate all reports for future actions
Deliver actionable data to the Deputy Head of Customer Service in a prescriptive and repeatable format
Participate in new service rollouts to ensure associate and client readiness
Participate in the development of training and coaching routines to ensure employees have the skills necessary to deliver a superior customer experience.
Drive customer retention, reduce churn, and increase customer satisfaction
Work closely with the VRA team to identify the area of improvement in Branch customer service and VOC management.
Prepare and consolidate analytical reports based on VOE, NPS, CSAT, and suggestion box to highlight the issues regarding with quality of customer service
Prepare the comparison reports every quarter to monitor the service improvement
Provide periodic reports.
Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

University degree in Business Administration or relevant discipline
Minimum 5 years experience in banking or financial industry, 5 years of which with focus in Customer Experience, or Service Quality
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office
Training and Coaching Skills to enhance the customer service skills at the branches

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques

ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်