တိုင်ကြားမှု အောင်မြင်ပါသည်

Job Purpose: The Customer Care Officer (JA/SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations.

Customer Support:

• Respond promptly and professionally to customer inquiries via phone.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers in troubleshooting and resolving service-related issues.

Complaint Resolution:

• Manage and resolve customer complaints in a timely and professional manner.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure satisfaction after complaint resolution.

Account Management:

• Assist customers with account-related inquiries, such as updating personal details, checking balances, and resetting passwords.
• Handle requests for account freezing or termination when necessary, ensuring adherence to company policies.

Customer Interaction:

• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate clearly, ensuring customers fully understand company policies, products, and procedures.

Other Responsibilities:

• Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily.
• Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly.
• Support to all administrative tasks necessarily.
• Perform any other tasks assigned by Center In-Charge and 2IC.
• Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.

• University Graduate.

• Must have around 2 to 4 years of experienced in Customer Service and Operation.

• Financial service background will be preferred.