The IT Manager is responsible for leading the IT function, ensuring reliable system operations, strengthening infrastructure, and supporting the organization’s operational and strategic objectives.

Responsibilities

1.    Leadership & Team Management

• Lead and supervise the IT team, providing guidance, mentorship, and performance support.
• Oversee daily team activities and ensure effective task allocation and follow‑through.
• Drive continuous improvement across people, processes, systems, and resources.

2.    IT Operations & Infrastructure

• Ensure the efficient and reliable operation of all IT systems, networks, and infrastructure.
• Oversee troubleshooting, maintenance, upgrades, and system performance.
• Manage glass machinery systems, computer hardware, and related technical equipment.

3.    IT Projects & System Implementation

• Collaborate with IT team members to plan, execute, and deliver IT projects on time.
• Lead the implementation and development of ERP and MIS systems, including:

o  Production Information System

o  Preventive Maintenance System (PIMS)

o  Plant Maintenance Information Management System (PMIMS)

o  Quality Information Management System (QIMS)

o  Mould Information Management System (MIMS)

o  Warehouse Management System (WMS)

4.    Vendor & Contract Management

• Evaluate, select, and procure IT products and services in collaboration with vendors.
• Manage vendor relationships, contracts, and service‑level agreements to ensure quality and cost‑effectiveness.

5.    Technical Support & Service Delivery

• Oversee end-user technical support, ensuring prompt and effective issue resolution.
• Develop and implement IT support processes, procedures, and service standards.

6.    IT Governance, Security & Compliance

• Contribute to the development and enforcement of IT security policies and procedures.
• Ensure compliance with ISO 9001, ISO 14001, OHSAS 18001, FSSC 22000, GMP, and other relevant standards.
• Support audit readiness and documentation requirements.

7.    Budgeting & Resource Planning

• Contribute to the preparation of IT budgets, forecasts, and resource planning.
• Monitor expenditures and optimize resource utilization.

8.    Engineering & Maintenance Coordination

• Organize and coordinate process and hot‑end engineering equipment maintenance and changeovers.

9.    Additional Responsibilities

• Perform any other duties assigned by management.

Qualifications

• Diploma or a graduate in Computer Science, Business Administration, or a similar field.
• Minimum of [7] years of experience in IT roles, with at least [2] years in a managerial or leadership position.
• Information Technology, Computer Science, or a related field.
• Proven experience in IT roles with increasing levels of responsibility.
• Strong leadership and team management skills.
• Excellent knowledge of IT systems, infrastructure, and project management.
• Familiarity with IT security, compliance, and industry best practices.
• More preferred those who live near the job location area