· Provide first-line technical support to office staff, addressing hardware and software issues promptly.

· Install, configure, and maintain computer systems, including PCs, laptops, and peripherals.

· Troubleshoot and resolve hardware and software problems, ensuring minimal downtime.

· Manage and administer Microsoft 365 applications, including but not limited to Microsoft OneDrive, Outlook, Word, Excel, SharePoint, and Teams.

· Create and manage user accounts, email addresses, and permissions within Microsoft 365.

· Monitor and maintain computer networks, ensuring stability and security.

· Assist in the planning and implementation of network upgrades and enhancements.

· Collaborate with third-party vendors and service providers to resolve IT-related issues.

· Keep abreast of the latest technology trends and recommend improvements to enhance office IT systems.

· Conduct regular system backups and implement disaster recovery procedures.

· Provide IT training and guidance to office staff as needed

• Proven experience in IT Support. 

• Strong knowledge of computer systems, hardware, and software. 

• Familiarity with Windows and iOS / macOS systems. 

• Proficiency in troubleshooting and resolving technical issues. 

• Excellent communication and problem-solving skills. 

• Ability to work independently and as part of a team. 

• Attention to detail and a proactive approach to support.