JobNet.com.mm is the number one job portal in Myanmar, finding you the best jobs in Myanmar. We are looking for a Social Media Community Executive to join our team!

                   At JobNet, our Social Media Agents provide social customer service, they support Job Seekers inquiries and engagement through all social media channels.

Responsibilities:

• Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context

• Actively engaging with online users, stimulating, guiding, and participating in conversations

• Research customer service answers

• Identify and escalate trends, topics, sentiment, and emerging issues

• Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines

• Ability to compose well-written messages, with use of good grammar and appropriate punctuation

• Strong keyboard skills

• Ability to navigate between multiple systems or applications simultaneously

• Demonstrated personal or professional success engaging in a social channel

• 2-3 years’ experience in online moderation and engagement and/or online customer service desirable

• Some experience in a call center environment helpful

• Experience with social media tools such as Chat bot or similar tools desirable

• Bachelor’s degree or equivalent experience preferred