ERP Implementation: Responsible for the successful implementation of application software and ERP solutions. Client Support & Resolution: Answer customer inquiries via phone, email, and in-person; acknowledge, handle, and resolve customer complaints effectively. Documentation & Reporting: Prepare necessary documentation, user manuals, and technical reports; maintain detailed records of customer interactions in the system. Customer Success: Encourage customers to complete feedback surveys and maintain strong client relationships. Team Collaboration: Participate actively in team-building activities and handle other tasks assigned by management.