Must have met/exceeded objectives as established by HOD. Conduct market research to identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking, and meeting more clients. Set up meetings with potential clients and listen to their wishes and concerns about requirements. Develop and implement effective sales plans. Prepare and deliver appropriate presentations on products and services to clients. Participate on behalf of the company in exhibitions or conferences. Negotiate/ close deals and handle complaints or objections Collaborate with team members to achieve better results and work toward achieving sales targets. Meet/exceed the monthly, quarterly, and yearly sales targets. Gather feedback from customers or prospects and share it with internal teams. Must have an optimistic attitude and be open-minded and curious in the face of new challenges. Directly report to the Head of BD.
Oversee and manage the company's daily operations to ensure smooth and efficient business performance. Implement, monitor, and improve operational processes to maximize productivity and efficiency. Coordinate with all departments, including Sales & Marketing, HR, Administration and Finance to ensure timely completion of business activities. Manage the operating budget and implement cost-control initiatives to improve profitability. Develop, review, and implement Standard Operating Procedures (SOPs) to ensure operational consistency and compliance. Handle customer complaints effectively and implement solutions to improve customer satisfaction. Prepare and submit monthly, quarterly, and annual operational reports to management. Ensure compliance with company policies, relevant regulations, and workplace health and safety standards. Drive process improvement initiatives, identify operational risks, and implement appropriate risk management strategies. Report to Operation Manager and Management Team Oversee and manage the company's daily operations to ensure smooth and efficient business performance. Implement, monitor, and improve operational processes to maximize productivity and efficiency. Coordinate with all departments, including Sales & Marketing, HR, Administration and Finance to ensure timely completion of business activities. Manage the operating budget and implement cost-control initiatives to improve profitability. Develop, review, and implement Standard Operating Procedures (SOPs) to ensure operational consistency and compliance. Handle customer complaints effectively and implement solutions to improve customer satisfaction. Prepare and submit monthly, quarterly, and annual operational reports to management. Ensure compliance with company policies, relevant regulations, and workplace health and safety standards. Drive process improvement initiatives, identify operational risks, and implement appropriate risk management strategies. Report to Operation Manager and Management Team
Support the onboarding and activation of new drivers, including registration, document verification, App setup, and training. Conduct driver acquisition activities at driver gates, stands, and other field locations. Assist drivers and passengers with App usage, ride-related issues, cancellations, fare/payment matters, and other inquiries. Handle customer complaints, Lost & Found cases, and safety/emergency matters according to company procedures. Coordinate with relevant teams to resolve technical and operational issues. Maintain accurate driver and customer service records and prepare daily/weekly reports. Provide professional and friendly support to both drivers and passengers.
Key Responsibilities Manage Facebook, TikTok, and other social media platforms. Develop creative social media content ideas and weekly/monthly content calendars. Create graphic and video content using Canva and CapCut . Prepare and publish posts, Reels, TikTok videos, and other digital content. Support marketing promotions and campaigns by preparing engaging content. Use AI tools to develop content ideas, captions, visuals, and marketing materials. Participate as a talent/presenter in videos, Reels, and TikTok content when required.