Support the onboarding and activation of new drivers, including registration, document verification, App setup, and training. Conduct driver acquisition activities at driver gates, stands, and other field locations. Assist drivers and passengers with App usage, ride-related issues, cancellations, fare/payment matters, and other inquiries. Handle customer complaints, Lost & Found cases, and safety/emergency matters according to company procedures. Coordinate with relevant teams to resolve technical and operational issues. Maintain accurate driver and customer service records and prepare daily/weekly reports. Provide professional and friendly support to both drivers and passengers.
Key Responsibilities Manage Facebook, TikTok, and other social media platforms. Develop creative social media content ideas and weekly/monthly content calendars. Create graphic and video content using Canva and CapCut . Prepare and publish posts, Reels, TikTok videos, and other digital content. Support marketing promotions and campaigns by preparing engaging content. Use AI tools to develop content ideas, captions, visuals, and marketing materials. Participate as a talent/presenter in videos, Reels, and TikTok content when required.